The Beauty Dept / The 411 On Piedays
WORDS BY MARCIA KILGORE
The 411 On PiedaysThe Who, What, When, Where and How of our members’ favourite days.
There are always a lot of questions flying around about the most popular days at the PIE, and it's super hard for us to ensure that every individual one gets answered, so we’re putting it all down here to hopefully help!
WHAT IS A PIEDAY?
THERE ARE TWO KINDS OF PIEDAYS. The first, where ALL MEMBERS can participate, usually announced both on social media streams and by email (so please make sure you set social settings so you are notified when we post and ensure our email sending address is marked as 'safe' in your inbox). We identify a product that we have enough of in the warehouse (sometimes we have to overorder a product to have a PIEDAY) and members can buy that product without using up any of their precious monthly Spending Limit. We aim to do this type of PIEDAY 4-6 times a year – stock levels depending. We can't commit too far in advance to when they are because all the stars have to align and we have to warn the warehouse who then need to get extra people in etc.
The second type of PIEDAY – IF YOU ARE AN ANNUAL MEMBER (so you pay your membership in advance, which helps us support club ops in advance), you will also be eligible to participate in annual V.I.PIEDAYS (that's in addition to all-member PIEDAYS). V.I.PIEDAYS are personal, and so are announced by email with a reminder that your membership has just renewed, so you can shop for your 'regular' stuff and take us up on the PIEDAY offer if you also wish to.
WHEN ARE PIEDAYS?
PIEDAYS are now personal and we’ve jumped through some hoops to make your PIEDAY (when scheduled) and your RENEWAL DAY the same. So from now on, whenever we organise future PIEDAYS, each one will cleverly coincide with the exact same day your monthly Spending Limit tops up.
At the moment, PIEDAYS are scheduled whenever we have enough stock to offer them, which relies on a lot of moving parts. Please read ALL our emails to ensure you don’t miss your chance!
I’VE BEEN A BEAUTY PIE MEMBER FOR QUITE A WHILE AND I'VE NEVER HAD A PIEDAY?
For monthly BEAUTY PIE members we aim to have 4-6 PIEDAYS a year and for BEAUTY PIE annual members, you’ll receive an extra V.I.PIEDAY on the day your yearly membership renews as a special thank you! (Paying in advance helps us operate as a Buyers’ Club.)
If you are not receiving any emails from us and think you might be missing your PIEDAYS, first please check your junk email to ensure they haven’t gone in there. If not, you may not have signed up to receive our emails when you registered your account, but you can easily do so at the bottom of our homepage, or you can email us on firstname.lastname@example.org so we can get you on the right list.
IT'S MY MONTHLY RENEWAL DAY AND I HAVEN'T HAD A PIEDAY EMAIL?
PIEDAYS are not scheduled for every single one of your monthly renewal days – we aim to have 4-6 per year only. If we have announced that our PIEDAY promotion is happening on a particular month, please wait until the very end of your renewal day until contacting Customer Service.
If you haven’t received your personalised PIEDAY offer, please email us so we can help you ASAP: email@example.com
I DON'T LIKE THE PIEDAY PRODUCT, CAN I HAVE ANOTHER?
Unfortunately not. We identify a product that we have enough of in the warehouse (sometimes we have to overorder a product to have a PIEDAY) and members can buy that product without using up any of their precious monthly Spending Limit.
At the moment, PIEDAYS are scheduled whenever we have enough stock to offer them, which relies on a lot of moving parts.
MY PIEDAY CODE DOESN'T WORK?
Follow our 3-step process – as explained in your personalised PIEDAY email – to ensure your unique promo code works:
TO TAKE ADVANTAGE OF YOUR PIEDAY OFFER:
1. First, just write down (or copy) your unique promo code below - don't share it, it's yours alone. Later, you'll enter (or paste) it into the promo box in the bottom right corner at checkout.
ADD CODE: XXXXXXXXX
2. Before logging into your account, use the link below to add the chosen product straight to your shopping bag.
ADD TO MY BAG
3. Then, sign into your account and shop within your available Spending Limit. DON’T FORGET TO ADD YOUR PROMO CODE before you check out.
If you’re still having problems with using your promo code at checkout, please contact Customer Service who can help: firstname.lastname@example.org.
HOW MANY PIEDAYS DO YOU HAVE EACH YEAR?
We hope to offer 3-4 PIEDAYS a year for monthly members (if we have enough inventory) and double the number of PIEDAYS for annual members, including a V.I.PIEDAY on the same day your yearly membership renews.
HOW WILL I KNOW ABOUT A PIEDAY?
We announce our exclusive PIEDAYS on our social media channels (Instagram, Facebook, Twitter) and by email (so please make sure you set social settings so you are notified when we post and ensure our email sending address is marked as 'safe' in your inbox).
WHAT'S THE DIFFERENCE BETWEEN PIEDAYS AND LIMITLESS SHOPPING??
PIEDAYS ARE NOT THE SAME AS LIMITLESS SHOPPING, which we introduced last Christmas. We think it’s another fun perk for the PIE, so have kept it going (and we're doing our best to get some fun things humming, but need to do it without a lot of warehouse hullabaloo each time we add new products, plus we've had to do a bit of back-end programming ).
In LIMITLESS – which is accessible for members only – a membership contribution is built into the price of each product, so when you drop it in your basket, you won't see anything coming out of your Spending Limit. Prices are higher because they incorporate your membership contribution and the normal members’ price (a breakdown – as always – can be seen in the transparency tab). This means that some months you can shop above your regular limit to try something new / treat yourself / buy gifts for friends, family and colleagues without sacrificing your own BEAUTY PIE habit.
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy store.
To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal.
Because there should be no guilt in feeling gorgeous.