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Terms & Conditions Introduction

Welcome to BeautyPie.com (the "Website"). The Website is operated by Beauty Pie Limited, a limited company registered in England & Wales under company number 09647981, with its registered office at Eighth Floor, 6 New Street Square, London EC4A 3AQ, its trading address at 210 New Kings Road, London SW6 4NZ (“Beauty Pie”, “our”, “we”, or “us”).

Listed on this page are the terms and conditions which apply to your interactions with us, as well as your purchase of the products listed on the Website ('Products'), so please read them carefully before proceeding (and print if necessary for future reference). By using the Website or placing an order you are agreeing to be bound by the terms and conditions. When we say 'terms and conditions' that includes all documents referred to on this page and any others referred to in them. Where these terms and conditions (or any part of them) have been translated into languages other than English, the English language version takes priority.

These terms and conditions may be modified from time to time but, should this happen, they will be posted on the Website. Your continued use of the Website following the posting of the revised terms and conditions means that you accept and agree to the changes. Changes to terms and conditions won't apply retrospectively unless you agree to it.

If you don't wish to be bound by these terms and conditions then you must not use the Website or buy any Products from it.

Website Content

Unless we state otherwise, all content published on the Website is presented solely for your private, personal and non-commercial use. While we do always try to ensure that the Website is accurate and up to date, we cannot warrant that the content is complete and accurate. We cannot accept any liability or responsibility for any loss which may arise from reliance on material on the Website, whether it is our material or material posted by a third party (e.g. testimonials and comments).

We have the right to change or take down the Website and anything on it without notice, and without liability to you or any third party. Continued use of the Website shall be deemed your acceptance of such changes.

Personal Information About You and Your Visit to The Website

We process information about you in accordance with our Privacy Policy. By using the Website, you consent to this processing and warrant that all data provided by you is accurate.

Content Provided by You

All material which you contribute to the Website or its connected social media accounts, including reviews, feedback, stories, testimonials, Instagram posts, and images ('Contribution'), is subject to our Acceptable Use Policy as part of these terms and conditions.

Transactions Concluded Through The Website

Contracts for the sale of Products formed through the Website, or as a result of your visits to the Website, are governed by these terms and conditions.

All such contracts are binding on you and us and on our respective successors and assigns. We may transfer, assign, charge, sub-contract or otherwise dispose of any contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

The terms and conditions on the Website are subject to change and any contract for the sale of Products will be formed under the terms and conditions in use at the time the contract is made.

Your Right to Access the Website

None of the Products, services, or content on the Website are offered to anyone in any country or jurisdiction where providing them may be prohibited by law. By using the Website, or by creating an account with us, you represent to us that you are legally entitled to use the Website and its Products, services, and content. We rely on this representation in order to provide you with access to, and use of, the Website and its content.

Compliance with Laws

If you are visiting the Website from a location outside the US, you are responsible for compliance with all applicable laws. If use of the Website, or use of any Products, services, or content offered through the Website are contrary to any applicable law in your jurisdiction, you are not authorised to view or use the Website and you must exit immediately.

If making any of our Products available in your jurisdiction or to you is prohibited, those Products are not offered for sale to you. You accept that if you live outside the UK, you must satisfy yourself that you are lawfully able to access and/or purchase our Products.

Legal Statements

If our supply of the Products is delayed by an event outside our reasonable control (an “Event Outside Our Control”) then we will contact you as soon as possible to let you know and we will where reasonably possible take steps to minimise the delay. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions, including any contract between you and us concluded under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, that is caused by an Event Outside Our Control. An Event Outside Our Control may include for example (but without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under any contract may be performed despite the Event Outside Our Control. If there is a risk of substantial delay caused by the Event Outside Our Control (a delay of more than 30 days) you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.

These terms and conditions including the documents referred to in them (in each case, as amended from time to time) constitute the entire agreement between us and you in relation to use of the Website and/or supply any of the services or any of the Products to you and supersedes all previous agreements in respect of the same.

If we fail, at any time during the term of any contract between you and us concluded under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, to insist upon strict performance of any of your obligations under that contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract or these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notices section of these terms and conditions. A waiver by us of any default shall not constitute a waiver of any other default.

If any of these terms and conditions or any provisions of a contract concluded under these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent allowed by law.

The terms and conditions, as well as all matters relating to the Website and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction.

Any legal suit, action or proceeding arising out of, or related to, these terms and conditions or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York, in each case located in the City of New York and County of New York. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. You agree that you will not file a class action, or participate in a class action against us.

Membership Terms

Beauty Pie gives you a choice: you can buy our top-notch cosmetics at competitive prices without needing to purchase a membership (the “Regular Price”), or you can opt for one of our membership programmes and buy our Products at a significant discount based on the factory costs (the “Membership Price”), subject to the membership terms.

If you go for a membership option, here's how it works.

  • If your order includes a membership, it can be purchased at the Website checkout like any other Product. From that purchase forward, you (or the lucky recipient if you've bought it as a gift) will become a Beauty Pie member.
  • As a member, you can buy Beauty Pie Products from the Website at the Membership Price. You'll be shown where the price you pay comes from on a transparent basis, including all handling and shipping charges, so you can be clear on your savings.
  • Every month you get (depending on your type of membership) a shopping allowance (a “Shopping Allowance”) to show how much discount you can get with your membership.
  • When you buy Products at Membership Price, each Product comes with a specified amount of saving compared to the Regular Price. This saving is deducted from your Shopping Allowance. You cannot purchase a Product at Cost Price if the saving cannot be matched by surplus in your Shopping Allowance.
  • The Shopping Allowance rolls over every month, so it will increase each month by the amount left unused in the previous month.

Note that the Shopping Allowance has no cash value and cannot be redeemed, paid out, or claimed in any way other than as set out in these terms and conditions. It does not impose an obligation on us to fulfil or accept orders, and cannot be separated from the membership it is linked to.

Types of Membership

Monthly - this comes with a three-month minimum term. After the first three months, your membership will renew automatically on a month-to-month basis and can be cancelled at any time (such cancellation to take effect at the end of the current membership month). Your payment method will be charged monthly for as long as the membership lasts.

Annual - this is a 12-month membership and your payment method will be charged the full amount for the year's membership when you purchase it. Any cancellation will take effect at the end of the current membership year.

Gift Membership

We may also from time to time allow the purchase of memberships to be given as gifts. The length and cost of such gifts will be specified on the Website and clear at the point of purchase.

Upgrading Your Membership

Upgrades to your membership can be purchased on the Website. These will increase your Shopping Allowance per month, starting from the next membership month after your upgrade.

If you have purchased an upgrade to a monthly membership and would like to return to a previous level of membership, please email our Customer Services department on customer.service@beautypie.com and they will be happy to help.

Cancelling Your Membership

If you wish to cancel your membership please contact our Customer Services Department via email on customer.service@beautypie.com. You can also contact the Customer Services Department by post at: Beauty Pie Limited, Customer Service Department, The Point, 210 New Kings Road, London SW6 5NZ, United Kingdom. Please quote your order number in all correspondence.

Rejoining Following Cancellation

If you wish to purchase a new membership following a previous cancellation, please be aware that your Shopping Allowance will be reset to the ordinary starting figure. No Shopping Allowance from cancelled memberships will be carried over.

Changes to Your Membership Terms

Where it is necessary to change your terms of membership, we shall do only on at least 30 days' notice to you. If such change materially alters your position as a consumer, we shall give you the option to cancel your membership and receive a refund for the time remaining.

Acceptable Use Policy

We want everyone who uses the Website to have a positive and safe online experience – in this section we set out the terms under which you may access the Website and use the services and resources we provide on it. You must comply with the spirit of these terms as well as the letter.

Content Standards

These standards apply to all and part of any Contribution you make. Please note that we reserve the right not to publish any particular Contribution on the Website or to remove any Contribution at our sole discretion.

Contributions must:

  • Be accurate
  • Where they state opinions, be genuinely held
  • Comply with all applicable laws

Contributions must not:

  • Contain anything defamatory, obscene, offensive, hateful, threatening, or inflammatory
  • Contain or promote sexually explicit material or violence
  • Be used for deception, or to mislead as to your identity or affiliations
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Infringe anyone else's copyright, trademark, or other intellectual property rights
  • Promote or suggest anything unlawful, including copyright infringement or computer misuse
  • Be made in breach of any legal duty, including a contractual duty or duty of confidence
  • Invade another's privacy
  • Be likely to harass, upset, embarrass, alarm, or annoy another person
  • Give the impression that they come from us or any other third party when they do not.
Prohibited Uses

You may only use the Website for lawful purposes.

You may not use the Website:

  • in any way that breaches any law or regulation
  • in any way that is fraudulent
  • for the purpose of harming or attempting to harm children or minors in any way
  • to send, receive, or use any material which does not comply with our content standards
  • to transmit, or procure the transmission of, any unsolicited or unauthorised promotional material or similar (e.g. spam).
Ownership of Your Contribution

By making a Contribution:

  • you agree that we have the right to use, copy, distribute, edit, publish, and disclose to third parties your Contribution (including your name and town, if given) for any purpose, including for advertising and promotional purposes, worldwide, for the duration of any copyright subsisting in your Contribution, without payment of any fee, royalty, or other compensation
  • to the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world
  • you warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights
  • you acknowledge that our use of your Contribution will not constitute infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of any third party (including anyone whose likeness is included in your Contribution)
  • you agree that, if requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us
  • subject always to our Limitation of Liability Statement, you release us from any and all claims, liabilities, or damages arising from our use of the Contribution

Your Contribution will be considered non-confidential and non-proprietary. You agree that we may disclose your details to any third party which is claiming that your Contribution is a violation of their intellectual property rights or other legal rights.

Your Account With Us

If you open an account with us, you must ensure that the details you give us are correct and complete. Please let us know right away if any of the details you provided while registering should change.

If you are given a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to anyone else. You agree to accept responsibility for all activities that occur under your account or password.

You should inform us immediately if you have any reason to believe that your password or any other breach of security regarding the Website that comes to your attention has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

We have the right to disable any username or password at any time if we believe you have failed to comply with these terms and conditions.

Links to Other Websites

Where we provide links to other websites or resources, you access them at your sole discretion. We do not recommend, endorse, or accept any responsibility for the content of external websites or resources which we link to, or which may link to the Website. Remember, you are solely responsible for complying with the terms of any linked site, and you will be subject to their policies and practices (including data protection and privacy).

We shall have no liability whatsoever for any loss, offence or damage resulting in connection with your use of any external linked website or resources, including in respect of any reliance placed by you on any comments, representations, advertising materials, products, or services.

Interference with the Website

You must not attempt to interfere with the proper working of the Website – for example, by attempting to circumvent security or tamper with or disrupt any computer or Internet device. You must not transmit any material containing viruses, Trojans, worms, spyware, adware, or any other harmful programs or code.

Anyone misusing the Website in this way may be committing a criminal offence and we reserve the right to report this to the relevant law enforcement authorities and to co-operate with those authorities by disclosing the relevant user’s identity to them. In addition, we reserve the right to seek damages and costs (including legal fees) from any such user to the fullest extent permitted by law.

Suspension and Termination

When we think that a breach of these terms and conditions has occurred, we may take any action we consider appropriate, including immediate temporary or permanent withdrawal of your right to use the Website, immediate removal of any Contribution, issue of a warning to you, and/or legal proceedings.

Liability

By submitting a Contribution or using this Website, you warrant that you are in compliance with the standards set out in these terms and conditions, and that you will compensate us for any losses we suffer in the event of a breach of this warranty.

Changes to the Acceptable Use Policy

We may revise this policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this policy may also be superseded by provisions or notices published elsewhere on the Website.

Limitation of Liability Statement Liability

In this section we set out what we are and are not liable to you for in the provision of the Website and our Products. This section applies to all our terms and conditions.

The terms in this section apply only to the extent allowed by law and do not affect your statutory rights as a consumer. Nothing in these terms and conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that may not be excluded or limited under applicable law.

Further, with respect to these terms and conditions, the provisions concerning the exclusion or limitation of certain damages is not applicable in New Jersey with respect to statutory damages, punitive damages, loss of data, and loss of or damage to property.

We will not be responsible or liable to you for any damage caused by any Contribution, or the loss of any Contribution.

Indemnification

You agree to indemnify, defend and hold harmless us, our affiliates, licensors and service providers, and our and their respective officers, directors, employees, agents, suppliers, licensors, successors and assigns from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to any Contribution, or any non-compliance with or breach of these terms and conditions by you, or any other liabilities arising out of your use of the Website, or the use of the Website by any other person using your shopping account and/or your personal data and information.

Using the Website; Disclaimer of Warranties

We will do our best to ensure that all material and information published on the Website is accurate. However, the Website is provided on an “as is” and “as available” basis and may contain technical inaccuracies or typographical errors. We give no warranties, whether express or implied, in relation to the Website, any third party content accessed on or through the Website, or any transaction that may be conducted on or through the Website, including any warranties of: (a) non-infringement, security or accuracy; (b) that your use of the Website will be uninterrupted, error or defect free; or (c) that the Website or the server that makes it available to you are free of viruses or bugs or that any defect or downtime will be fixed promptly or at all. Note that if the need arises, we may suspend access to the Website or close it, or any part of it, indefinitely and without further notice to you or any third party.

Commentary and other materials posted on the Website are not intended to constitute advice upon which any reliance should be placed. To the fullest extent permitted by law, we therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Products

The Products offered or promoted on the Website are not medical products or medical devices, and may produce different results for different users. The Products should be used by you only as directed.

We warrant to you that any Product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. To the fullest extent permissible under applicable law, we disclaim any and all other warranties of any kind, whether express or implied, in relation to the Products. This does not affect your legal rights as a consumer

We endeavor to ensure full transparency in the pricing of our Factory Cost Products. However, we accept no liability for minor discrepancies, averages or fluctuations in the pricing elements.

Our Liability

We will not be responsible for any losses you suffer as a result of us breaching these terms and conditions that were not reasonably foreseeable to both you and us when you commenced using the Website, or when the contract for the sale of Products by us to you was formed. However, to the extent allowed by law, where any claim relates to the supply of Products by us to you, our liability for losses you suffer is limited to the purchase price of the Product you purchased.

To the fullest extent permissible by applicable laws, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these terms and conditions by us that would entitle you to terminate the contract between us, including but not limited to:

  • (a) loss of income or revenue
  • (b) loss of business
  • (c) loss of profits or contracts
  • (d) loss of anticipated savings
  • (e) loss of data
  • (f) loss of data, or
  • (g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 
Acceptable Use

We exclude liability for actions taken in response to breaches of our Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. Please be aware that we cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Intellectual Property Policy

In this section we set out the terms relating to our intellectual property, and your use of and interaction with it.

We are the owner and/or licensee of the “Beauty Pie” trade and brand name, trade mark and get-up. Unless we expressly state otherwise, all intellectual property rights in the Website, including all copyrights, images, software, designs, text, sound, logos, artwork, look and feel of the Website, devices, branding, trademarks, product selection, articles, arrangement, product names, and other content included in or supplied as part of the Website and coordination of such content on the Website (together defined as “Copyright Material”), is owned by us or one of our group companies.

By accessing the Website, you acknowledge and agree that all Copyright Material shall at all times remain our property and/or shall at all times be vested in us or our related entities or third party licensors.

Using Our Copyright Material

You are permitted to access and use the Copyright Material on the Website for your own personal and non-commercial use and for placing orders for Products with us. However, you may not modify, copy, reproduce, upload, or distribute, by any means, any material or information on or downloaded from the Website without our prior written permission. Our status (and that of any identified contributors) as the authors of the Copyright Material must always be acknowledged.

Any unauthorised use of the Website is strictly prohibited and may constitute a breach of our or our licensors’ intellectual property rights.

Requests to Use Copyright Material

The Website may incorporate third party content and we may be unable to grant permission for you to use any such third party content. Please contact the appropriate third party for permission to use their content.

If you are seeking permission to use any Copyright Material other than as expressly permitted by this section, please contact us (email: customer.service@beautypie.com and we will request relevant information to allow us to review the request. If your request is approved, that approval will be subject to specified terms set out in such grant and you may be required to enter into a licence or other agreement prior to use of such Copyright Materials.

Intellectual Property in your Contribution

Your intellectual property rights in your Contribution are subject to our Acceptable Use Policy.

Claims of Copyright Infringement

The Digital Millennium Copyright Act of 1998 (the 'DMCA') provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Website infringe your copyright, you (or your agent) may send Beauty Pie a notice requesting that Beauty Pie remove the material or block access to it. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an e-mail or written notice to and provide the following:

  • A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work(s) that you claim has been infringed;
  • A description of the material that you claim is infringing and the location of that material on the Website;
  • Your address, telephone number and email address;
  • A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Send the completed notice to us at: customer.service@beautypie.com.

Shipping Shipping & Returns

Subject to availability, after we have accepted an order for Products we will use all reasonable means to deliver the Products within the time stated for your chosen shipping service. Due to the size of some Products or large quantities ordered, we may have to split up your order; if that happens, you will only be charged once for shipping.

We will aim to dispatch as soon as possible; however, any date specified for shipping is approximate and we shall have no liability for failure to deliver on such specified date.

Shipping Options, Charges and Arrangements

Shipping charges will be displayed clearly on the order page before payment is requested.

Click here for Shipping Information and charges

Risk in the Products shall pass to you on delivery. Please check your Products thoroughly on receipt as we cannot be liable for any damage caused once they are in your possession.

You will only own the Products once we have received payment in full.

Conditions of Supply

This section sets out the conditions under which we will supply Products to you through the Website.

Availability

Although we do our best to ensure that all material and information published on the Website is accurate, all Products are subject to availability. If we cannot supply you with the Product(s) you ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product or service, we will refund you in full as soon as reasonably possible.

We reserve the right to restrict the availability of individual products or categories from time to time, including limiting the number of such products that may be purchased in any month.

Your Status

To place an order through the Website, you warrant that you are legally capable of entering into binding contracts.

You must be purchasing as an individual and not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale.

Our Contract

You can check and correct your order at any point up until you have clicked the 'PAY NOW' button on the checkout page. Details of your order history will be available through your 'My Account' page.

The contract between us shall be concluded in English. If these terms and conditions (or any part of them) are made available in languages other than English, the English language version shall take priority.

You are required to provide us with your email address when placing an order (or when registering an account with us). We will notify you by email as soon as possible to confirm that we have received your order. Please note that all orders are subject to acceptance by us, and we will confirm acceptance to you by sending you an e-mail confirmation that the Product has been dispatched or, if applicable, the membership or gift purchased ('Confirmation'). We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. The contract between us ('Contract') will only be formed when we send you the Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation.

Your Information

During the checkout process, you will be asked to complete your payment details. All fields shown as compulsory must be completed. Please note that we will collect and store your information using an encrypted secure payment mechanism and will only use it in accordance with our Privacy Policy.

Price

The price of any Products will be as quoted on the Website from time to time, except in cases of obvious error. These prices include VAT and any other applicable sales taxes but exclude shipping costs, which will be added to your order before your payment is finalised.

Prices are liable to change at any time, but (except in cases of obvious error) changes will not affect orders in respect of which the ordering process is complete.

Payment

You can pay by MasterCard, Visa credit, Visa debit, Visa Electron, JCB, Maestro, Solo and PayPal. In placing your order with a credit or debit card you confirm that the card being used is yours and/or you are authorised to use it and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We may obtain validation of your credit or debit card details before providing you with any Products or services. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your card refuses to authorise payment we will not accept your order or be under any obligation to deliver the relevant Products. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-shipping of the Products ordered. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Your credit/debit card will be charged when we dispatch your order from our warehouse. If your payment is not received and you have already received the Products you ordered from us, you must pay for the Products or return those Products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) the Products at your expense. We reserve the right to charge you for any and all damage to any Products that are the subject of an unpaid order.

Our Right to Cancel Orders

Very occasionally we may need to cancel an order at our discretion. If this becomes necessary, it will be without charge to you.

Your Cancellation Rights Canceling a Product Order

You may cancel a Product order at any time within 14 days of the day you received the order.

We will refund you the cost of the order plus the cost of Standard Delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of Standard Delivery will not be refunded).

If you do decide to cancel your order, please contact our Customer Services Department via email on Customer.Service@beautypie.com. You will be responsible for the cost of return and for ensuring the Products reach us safely.

We try to dispatch all orders within 48 hours of receipt, so if you do change your mind, please notify us as soon as possible. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure to return the Products to us. We will issue the refund to you on receiving the returned Products, provided they are in a hygienic and resaleable condition. Any returned Products that are not in a hygienic or resaleable condition may be disposed of and we shall have no liability to you in this regard, for refunds or otherwise.

Cancelling a Membership

You may cancel a newly-purchased membership at any time, without having to give a reason, within 14 days of the day after you purchased the membership.

If you have not yet placed any orders for Products using your membership, you will be refunded the full cost of your membership. If you have placed orders for Products using your membership, we reserve the right to deduct from your refund the reasonable cost of providing the membership to you, which is calculated as the lesser of:

  • The cost of the first month of your membership; and
  • The Regular Price (i.e. non-member price) of the Products you ordered, minus the Factory Cost you paid for them

This deduction will therefore not exceed one month’s membership fee.If you wish to cancel a membership, please contact our Customer Services Department via email on Customer.Service@beautypie.com.

Free Products

If your membership included free Products, then we reserve the right to deduct a charge for the Factory Cost of the Products from your refund if you cancel the membership and do not return the free product in an unused, re-saleable condition. This charge will be notified to you at the time you purchase the membership. Your payment method may have the full charge deducted if the gift arrives in an unsaleable condition or does not arrive. You will be responsible for the cost of return and for ensuring the Products reach us safely.

Returns Returns Procedure

Please contact customer services on Customer.Service@beautypie.com to request return authorisation, stating reason for return. If you are asked to return any Products (see “Faulty or Damaged Products” below), please package them well to prevent any damage during transport.

We recommend that you use a “signed for” delivery method and obtain proof of postage. Please include a note detailing the reason for the return and giving your order number and any other details our Customer Services department have asked you to include.

If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist on Customer.Service@beautypie.com

Unfortunately we cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.

It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

Shipping Charges

If we have sent you the wrong items, or your order is faulty (see the Faulty or Damaged Products section below), damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage.

Faulty or Damaged Products

Nothing in this section affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurred after delivery, no refund or exchange will be made.

If you believe a Product is faulty, you should notify our Customer Service Department on Customer.Service@beautypie.com(see the Returns section) and return the Product in accordance with their instructions.

We have taken reasonable steps to display, as accurately as possible, the colours and other detailing of our Products in the images that appear on the Website. However, as the actual colours and detailing you see onscreen will depend on your monitor, and we cannot guarantee that your monitor's display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.

The packaging of the Products may vary from that shown in images on our Website.