Terms & Conditions
THESE BEAUTY PIE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. CERTAIN TERMS WILL APPLY TO YOU DEPENDING UPON WHERE YOU USE THE WEBSITE AND OUR SERVICES.
FOR USERS LOCATED IN THE UNITED STATES: THE ARBITRATION AGREEMENT IN SECTION 4 OF THESE TERMS AND CONDITIONS CONTAINS PROVISIONS GOVERNING HOW CLAIMS THAT YOU AND BEAUTY PIE HAVE AGAINST EACH OTHER ARE RESOLVED. THE ARBITRATION AGREEMENT WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING OR AS A PRIVATE ATTORNEY GENERAL; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF OUR WEBSITE AND PRODUCTS WILL BE GOVERNED AND INTERPRETED BY AND UNDER THE LAWS OF THE STATE OF CALIFORNIA, CONSISTENT WITH THE FEDERAL ARBITRATION ACT, WITHOUT GIVING EFFECT TO ANY PRINCIPLES THAT PROVIDE FOR THE APPLICATION OF THE LAW OF ANY OTHER JURISDICTION.
What’s In These Terms
Click on the links below to go straight to more information on each area:
Promotions (inclusive of Refer A Friend)
1. Introduction
Welcome to Beautypie.com (the "Website"). The Website is operated by Beauty Pie Limited, a limited company registered in England & Wales under company number 09647981, with its registered office at 5th Floor, 1 Wells Street, London, W1T 3PQ, its trading address at 1 Wells Street, London, W1T 3PQ, and the VAT number GB 243 6162 21 (“Beauty Pie”, “our”, “we”, or “us”).
Listed on this page are the terms and conditions which apply to your interactions with us, as well as certain terms applicable to your subscription to our Beauty Pie+ membership services (each a “Membership” and collectively, the “Memberships”) and purchase of the products listed on the Website (“Products”). These Terms and Conditions tell you how you can subscribe and/or unsubscribe to a Membership, how we will supply Products to you, how you and we may change or end any Contract (as defined in “Our Contract” listed in Section 7 below) between us, what to do if there is a problem and other important information, so please read them carefully before proceeding (and print if necessary).
By using the Website, using the materials contained within the Website or otherwise made available in connection with the Website, subscribing to a Membership or placing an order for Products on the Website you are agreeing to be bound by these Terms and Conditions. When we say 'Terms and Conditions' that includes all documents referred to on this page (such as our Website Terms, Membership Terms, Terms of Sale, Privacy Policy, Acceptable Use Policy and Cookies Policy) and any other policies or terms referred herein or therein and any updates, amendments or revisions thereto. Where these Terms and Conditions (or any part of them) have been translated into languages other than English, the English language version takes priority.
These Terms and Conditions may be modified from time to time to reflect changes to our Memberships, our Products or changes in the law but, should this happen, they will be posted on the Website or, if the changes are material, we will provide you with reasonable notice you of such changes by email. Your continued use of the Website following the posting of the revised terms and conditions means that you accept and agree to the changes. Changes to terms and conditions won't apply retrospectively unless you agree to it.
If you don't wish to be bound by these Terms and Conditions then you are not authorized to use the Website, subscribe to any Membership or buy any Products from it and must promptly cease using the Website and your Membership.
Please click on one of the links below which will take you to the different sections.
Website Terms – These terms apply when you use our Website. They tell you the rules for using our Website.
Acceptable Use Policy – These terms also apply when you use our Website and if you make Contributions. They set out the permitted uses and prohibited uses of our Website, what your Contributions can, and cannot, contain and how we can use your Contributions.
Membership Terms – These terms apply if you subscribe to one of our Memberships. They tell you about how different Memberships work.
Terms of Sale – These terms apply if you purchase Products from us. They tell you how we will supply Products to you, how to make payment for Products and Memberships and what to do if you change your mind.
2. How We Will Communicate With You
Unless we inform you otherwise, all communication and notices you give to us must be sent to our Member Happiness Team using the following form: beautypie.com/contact
You can also contact the Member Happiness Team by post at: Beauty Pie Limited, Member Happiness Team, 5th Floor, 1 Wells Street, London, W1T 3PQ,
We may give notice to you by posting it on the Website or at any address (email or postal) you provide to us. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent to your email address, or three days after the date of posting of any letter.
When using the Website, you accept that communication with us will be mainly electronic. We will generally contact you by e-mail or provide you with information by posting notices on the Website. By using the Website, you agree to this means of communication and you acknowledge that all Contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory legal rights.
3. Our Liability To You And Your Liability To Beauty Pie
THIS SECTION 3 EXPLICITLY SETS FORTH YOUR LIABILITY TO US AND BEAUTY PIE’S LIABILITY TO YOU UNDER THESE TERMS AND CONDITIONS (INCLUDING WHAT YOU CANNOT HOLD BEAUTY PIE LIABLE FOR UNDER THESE TERMS AND CONDITIONS) WITH RESPECT TO THE USE OF THE WEBSITE, SERVICES PROVIDED VIA THE WEBSITE OR MADE AVAILABLE TO YOU IN CONNECTION WITH THE WEBSITE (“ASSOCIATED SERVICES”), OUR MEMBERSHIP SERVICES AND OUR PRODUCTS.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED
BY APPLICABLE LAW, YOUR USE OF OUR WEBSITE; ASSOCIATED SERVICES;
MEMBERSHIP SERVICES AND PRODUCTS IS AT YOUR SOLE RISK, AND OUR PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL ITS FAULTS. ANY CONTENT ACCESSED THROUGH OUR WEBSITE OR MADE AVAILABLE TO YOU IN CONNECTION WITH THE WEBSITE IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE, OR ANY DEVICE YOU USE TO ACCESS OUR WEBSITE, OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING SUCH CONTENT. BEAUTY PIE AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, ARISING FROM USE OF THE WEBSITE. YOU ACKNOWLEDGE AND AGREE THAT NEITHER BEAUTY PIE’S NOR ITS LICENSORS ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD US LIABLE, FOR THE CONDUCT OF THIRD PARTIES ON THE WEBSITE, INCLUDING OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU. FOR CLARITY, THIS SECTION 3 DOES NOT AFFECT OUR RETURN POLICY OR OUR LIMITED WARRANTY FOR PRODUCTS. THE TERMS IN THIS SECTION 3 DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER AND NOTHING IN THESE TERMS AND CONDITIONS LIMITS OR EXCLUDES OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
INDEMNIFICATION: YOU AGREE TO DEFEND, INDEMNIFY AND HOLD BEAUTY PIE AND ITS GROUP COMPANIES, AFFILIATES, LICENSORS AND BUSINESS PARTNERS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LIABILITIES DAMAGES AND LOSSES INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, RESULTING FROM OR ARISING OUT OF (A) YOUR USE OF THE WEBSITE, USE OF ASSOCIATED SERVICES OR PURCHASE OF PRODUCTS; OR (B) YOUR BREACH OF THESE TERMS AND CONDITIONS OR ANY OTHER POLICIES THAT BEAUTY PIE MAY ISSUE FOR THE WEBSITE FROM TIME TO TIME.
IF WE FAIL TO COMPLY WITH THESE TERMS AND CONDITIONS, WE ARE ONLY RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS REASONABLY FORESEEABLE AND A DIRECT RESULT OF OUR BREAKING THESE TERMS AND CONDITIONS OR OUR FAILING TO USE REASONABLE CARE AND SKILL. WE WILL NOT BE RESPONSIBLE FOR ANY LOSSES YOU SUFFER AS A RESULT OF US BREACHING THESE TERMS AND CONDITIONS THAT WERE NOT REASONABLY FORESEEABLE TO BOTH YOU AND US WHEN YOU COMMENCED USING THE WEBSITE, USING THE ASSOCIATED SERVICES OR WHEN THE CONTRACT FOR YOUR MEMBERSHIP OR THE SALE OF PRODUCTS BY US TO YOU WAS FORMED. LOSS OR DAMAGE IS FORESEEABLE IF EITHER IT IS OBVIOUS THAT IT WILL HAPPEN OR IF, AT THE TIME THE CONTRACT WAS MADE, BOTH WE AND YOU KNEW IT MIGHT HAPPEN, FOR EXAMPLE, IF YOU DISCUSSED IT WITH US DURING THE SALES PROCESS.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAWS, UNDER NO CIRCUMSTANCES, WILL BEAUTY PIE OR ITS LICENSORS BE LIABLE TO YOU FOR MORE THAN THE TOTAL AMOUNT PAID TO BEAUTY PIE BY YOU FOR YOUR MEMBERSHIP (OR IN THE CASE OF NON-MEMBERS, FOR YOUR PRODUCTS) DURING THE TWELVE-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE, GIVING RISE TO SUCH LIABILITY.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAWS, WE ARE NOT RESPONSIBLE FOR INDIRECT LOSSES (INCLUDING CONSEQUENTIAL DAMAGES) WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE AND EVEN IF SUCH LOSSES RESULT FROM A DELIBERATE BREACH OF THESE TERMS AND CONDITIONS BY US THAT WOULD ENTITLE YOU TO TERMINATE THE CONTRACT BETWEEN US.
THE LAWS OF CERTAIN COUNTRIES, STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OR CERTAIN DAMAGES, AND IF SUCH LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
WE ONLY SUPPLY MEMBERSHIPS AND PRODUCTS FOR INDIVIDUAL AND PRIVATE USE. IF YOU SUBSCRIBE TO OUR MEMBERSHIPS OR USE OUR PRODUCTS FOR ANY COMMERCIAL, BUSINESS OR RE-SALE PURPOSE WE WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY.
4. Other Important Terms
Transactions Concluded Through The Website
Contracts for a subscription to our Memberships or for the sale of Products formed through the Website are governed by these Terms and Conditions (including the Terms of Sale) in use at the time the relevant Contract is entered into.
All such Contracts are binding on you and us and on our respective successors and assigns. We may transfer, assign, charge, sub-contract or otherwise dispose (“Transfer”) of any Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
We will contact you to let you know if we plan to do this and if your rights are adversely affected in a material respect, give you the right to end your Contract with us.
You may only Transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.
Events Outside Of Our Control
If our supply of a Membership or the Products is delayed by an event outside our reasonable control (an “Event Outside Our Control”) then we will contact you as soon as reasonably possible to let you know and we will where reasonably possible take steps to minimize the delay. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions, including any Contract between you and us concluded under these Terms and Conditions, such as, but not limited to, a contract for the sale of Products to you, that is caused by an Event Outside Our Control. An Event Outside Our Control may include for example (but without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster or other calamity affecting the health of some or all of the general public; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport and major disruption at ports, airports and borders; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Event Outside Our Control to a close or to find a solution by which our obligations under any Contract may be performed despite the Event Outside Our Control. If there is a risk of substantial delay caused by the Event Outside Our Control (a delay of more than 30 days) you may contact us via
beautypie.com/contact to end the Contract and receive a refund for any Membership or Products you have paid for but not received.
These Terms And Conditions Are Our Entire Agreement
These Terms and Conditions including the documents and additional terms referred to in them and incorporated by reference herein (in each case, as amended from time to time) constitute the entire agreement between us and you in relation to use of the Website, Associated Services and/or supply any Membership or any of the Products to you and supersede all previous agreements in respect of the same.
We Do Not Waive Our Rights If We Fail To Exercise Them
If we fail, at any time during the term of any Contract entered between you and us under these Terms and Conditions, such as, but not limited to, a Contract for the sale of Products to you, to insist upon strict performance of any of your obligations under that Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms and Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date and we reserve all of our rights for loss or non-repayment by you. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section 2 of these Terms and Conditions. A waiver by us of any default shall not constitute a waiver of any other default.
General And Governing Law
The law that governs these Terms and Conditions, and the place in which you can resolve any disputes with Beauty Pie will depend on where you are using the Beauty Pie Website. Except as provided in the Mandatory and Binding Arbitration Agreement below, if any of these Terms and Conditions or any provisions of a Contract concluded under these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent allowed by law.
If you are using the Website in the United States, your Contract will be with Beauty Pie USA Inc. The terms “Beauty Pie”, “our”, “we”, or “us” used in these Terms and Conditions shall be construed accordingly. These Terms and Conditions, as well as any Contract with respect to a transaction carried out through the Website, will be governed by, and will be construed under, the laws of the United States and the laws of the State of California, without regard to choice of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Except as provided in Sections 4 and 5 below (and claims proceeding in any small claims court), all disputes arising out of or related to your use of the Website and Products shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California and you agree to submit to the personal jurisdiction and venue of such courts.
Mandatory and Binding Arbitration AgreementIf you are using the Website in the United States, you and we agree that all disputes, controversies and claims related to these Terms and Conditions (each a “Claim”), shall be finally and exclusively resolved by binding arbitration.,
Notice and Informal Resolution: You agree that prior to initiating any arbitration proceedings against Beauty Pie, you will send us a written notice of your dispute at Beauty Pie’s registered office at 5th Floor, 1 Wells Street, London, W1T 3PQ, or electronically via beautypie.com/contact, addressed to the Legal Team. We agree that prior to initiating any arbitration proceedings against you, we will send written notice of our dispute to the email address or postal address we have on file for you. Upon receipt of this notice, you and we shall attempt to resolve the dispute through informal negotiation within sixty (60) days from the date the written notice is sent. If the dispute remains unresolved, either you or we may initiate arbitration proceedings according to these Terms. You and we agree that if an arbitration proceeding is initiated in violation of these requirements, the defending party shall be entitled to have such action dismissed or otherwise terminated, and shall also be entitled to reimbursement for reasonable costs incurred in defending against the improperly initiated action.
If you or we choose to resolve a dispute through arbitration the election to arbitrate by one party shall be final and binding on the other. The arbitration will be conducted by the American Arbitration Association ("AAA") in accordance with its rules and procedures applicable at that time, including the AAA'S Supplementary Procedures for Consumer-Related Disputes (to the extent applicable), as modified by this Arbitration Agreement. You may review those rules and procedures, and obtain a form for initiating arbitration proceedings at the AAA's website. In the event of a conflict between the terms set forth in this Arbitration Agreement and the AAA Rules, the terms in this Arbitration Agreement will control and prevail. Except as otherwise set forth below, you may seek any remedies available to you under federal, state or local laws in an arbitration action. As part of the arbitration, both you and Beauty Pie will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The determination of whether a Claim is subject to arbitration shall be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. Except as otherwise provided in these Terms and Conditions, (a) you and Beauty Pie may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator; and (b) the arbitrator’s decision shall be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law. The arbitration will take place in Los Angeles, California, unless the parties agree to video, phone or internet connection appearances.
Prohibition of Class and Representative Actions: You and Beauty Pie agree that any arbitration shall be limited to the Claim between Beauty Pie and you individually. YOU AND BEAUTY PIE AGREE THAT (a) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (b) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (c) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION.
Exceptions to Agreement to Arbitrate: You and Beauty Pie agree that the following Claims are not subject to the above provisions concerning binding arbitration: (a) any Claim seeking to enforce or protect, or concerning the validity of, any of Beauty Pie’s intellectual property rights; (b) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorized use; and (c) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in the small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration.
The AAA rules will govern the payment of all filing, administration and arbitrator fees, unless this Arbitration Agreement expressly provides otherwise
Coordinated or Mass Arbitrations: If you file a claim in arbitration that is similar to those of at least 25 other claimants (i.e., the claims are based upon the same or similar facts, events, or legal claims), and if you and those other claimants are represented by the same lawyers, or by lawyers who are coordinating with each other, you and we agree that these claims will be considered “Related Cases.” To increase the efficiency of administration and resolution of arbitrations, you and we agree that in the event that there are twenty-five (25) or more Related Cases, AAA shall (1) administer the arbitration demands in batches of 100 demands per batch (plus, to the extent there are less than 100 demands left over after the batching described above, a final batch consisting of the remaining demands), or in a single batch if there are fewer than 100 demands in total; (2) appoint one arbitrator for each batch; (3) be permitted to administer the batches concurrently; (4) provide for the resolution of each batch as a single coordinated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”). Arbitration awards in one batch of arbitration demands shall have no precedential effect on subsequently administered batches. You and we agree to cooperate in good faith with AAA to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of arbitration demands, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration provision shall in no way be interpreted as authorizing a class or collective action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.
Except with respect to the Prohibition of Class and Representative Actions, the Exceptions to Agreement to Arbitrate, and Coordinated or Mass Arbitrations, you and Beauty Pie agree that if any portion of this Arbitration Agreement is found illegal or unenforceable that portion shall be severed, and the remainder of the section shall be given full force and effect. However, if a court decides that the Prohibition of Class and Representative Actions, the Exceptions to the Agreement to Arbitrate, or the requirements for Coordinated or Mass Arbitrations is invalid or unenforceable, then this entire Arbitration Agreement shall be null and void. The remainder of these Terms and Conditions will continue to apply. If the Arbitration Agreement is found to be illegal or unenforceable pursuant to this section, then all claims shall be exclusively decided by a court of competent jurisdiction within the County of Los Angeles, California, USA and you and Beauty Pie agree to submit to the personal jurisdiction of that court.
2. Website Terms
Website Content
Unless we state otherwise, all content published on the Website or made available to you in connection with the Website (including but not limited to all information; data; products; images, photographs, audio, video, artworks, graphics and materials; services; software and databases; tools; designs; text; text, video and audio chat conversations and exchanges; Contributions; and Copyright Material) is presented solely for your private, personal and non-commercial use. While we do always try to ensure that the Website and information made available to you in connection with the Website is accurate and up to date, we make no representations, warranties or guarantees, whether express or implied, that such content is accurate, complete or up to date. We cannot accept any liability or responsibility for any loss which may arise from reliance on such content, whether it is our material or material posted by a third party (e.g. reviews, testimonials and comments).
We have the right to change or take down the Website and anything on it without notice, and without liability to you or any third party. Continued use of the Website shall be deemed your acceptance of such changes.
When using the Website on your mobile, laptop or desktop device (“Device”), you acknowledge and agree that you are responsible for (i) maintaining continuous internet access for your Device through a Wi-Fi or LTE data communication network and (ii) any internet connection and telecommunications fees and charges that you incur.
Beauty Pie is not responsible for the operation of your Device. You are responsible for ensuring the system functions of your Device are in working order when accessing the Website, including, but not limited to screen display operation features of your Device.
Personal Information About You And Your Visit To The Website
We process information about you in accordance with our Privacy Policy. By using the Website, you understand that your personal information will be processed as described in our Privacy Policy and warrant that all data provided by you is accurate.
Content Provided By You
All material which you contribute to the Website or its connected social media accounts, including reviews, feedback, stories, testimonials, Instagram posts (where you respond with the required hashtag), and images (“Contribution”), is subject to our Acceptable Use Policy as part of these Terms and Conditions. Beauty Pie does not verify or endorse and takes no responsibility for any Contribution or any content or communications made available through the Website via any function which allows a user to publicly post or share content.
User-Generated Content Is Not Approved By Us
This Website may include information and materials uploaded by other users of the Website, including reviews, to bulletin boards and forums. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.
If you wish to complain about content uploaded by other users, please contact us via beautypie.com/contact
Your Right To Access The Website
Our US website is solely for the promotion of our Products and services in the United States, for users over the age of 16, and we do not knowingly collect information from children. (For terms and conditions that apply to sales on our UK website, please visit https://www.beautypie.com/legal/terms-and-conditions).
None of the Products, Memberships, services or content on the Website are offered to anyone in any country or jurisdiction where providing them may be prohibited by law. By using the Website, or by creating an account with us, you represent to us that you are legally entitled to use the Website and its Products, Memberships, services, and content. We rely on this representation in order to provide you with access to, and use of, the Website and its content.
Using The Website
THE WEBSITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS AND MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. WE GIVE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, ANY THIRD PARTY CONTENT ACCESSED ON OR THROUGH THE WEBSITE, ANY CONTENT MADE AVAILABLE TO YOU IN CONNECTION WITH THE WEBSITE (INCLUDING BUT NOT LIMITED TO VIA VIDEO, TEXT OR AUDIO CHAT), OR ANY TRANSACTION THAT MAY BE CONDUCTED ON OR THROUGH THE WEBSITE, INCLUDING ANY WARRANTIES OF: (A) NON-INFRINGEMENT, SECURITY OR ACCURACY; (B) THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR OR DEFECT FREE; OR (C) THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE TO YOU ARE FREE OF VIRUSES OR BUGS OR THAT ANY DEFECT OR DOWNTIME WILL BE FIXED PROMPTLY OR AT ALL. NOTE THAT IF THE NEED ARISES, WE MAY SUSPEND ACCESS TO THE WEBSITE OR CLOSE IT, OR ANY PART OF IT, INDEFINITELY AND WITHOUT FURTHER NOTICE TO YOU OR ANY THIRD PARTY.
This Website and any content is provided for general information only. Commentary and other materials posted on the Website or made available to you in connection with the Website (including but not limited to via video, text or audio chat) are not intended to constitute advice upon which any reliance should be placed. Where you have medical conditions, you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website or content made available to you in connection with our Website.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. Please be aware that we cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Intellectual Property
In this Section 4(A)(v) we set out the terms relating to our intellectual property, and your use of and interaction with it.
We are the owner and/or licensee of the “Beauty Pie” trade and brand name, logo, trade mark and get-up. Unless we expressly state otherwise, all intellectual property rights in the Website, including all copyrights, images, software, designs, text, sound, logos, artwork, look and feel of the Website, devices, branding, trademarks, product selection, articles, arrangement, product names, and other content included in or supplied as part of the Website and coordination of such content on the Website (together defined as “Copyright Material”), is owned by us or one of our group companies and are protected by copyright laws and treaties around the world. All such rights are reserved by us, our group companies and our third-party licensors.
Using Our Copyright Material
You are permitted to access, store, print and use the Copyright Material on the Website for your own personal and non-commercial use and for placing orders for Products with us. However, you may not modify, copy, reproduce, publish, manipulate, upload, distribute, transfer or sell, by any means, any material or information on or downloaded from the Website or Copyright Material without our prior written permission. Our status (and that of any identified contributors) as the authors of the Copyright Material must always be acknowledged.
For the avoidance of doubt, you must not use any part of the Copyright Materials for commercial purposes without obtaining a license to do so from us or our licensors.
You shall not modify, translate, reverse engineer, decompile, disassemble, or hack the Website or create derivative works based on any software or accompanying documentation supplied by Beauty Pie or its third-party licensors. Beauty Pie is a trademark belonging to Beauty Pie. No license or consent is granted to you to use this trademark in any way, and you agree not to use this trademark or any mark which are considerably similar without our prior written permission. You agree not to remove or destroy any copyright, trademark, service mark, or other proprietary rights notices or markings contained on or in the Website and you shall not use any metatags or other “hidden text” incorporating Beauty Pie marks.
Any unauthorized use of the Website is strictly prohibited and may constitute a breach of our or our licensors’ intellectual property rights.
Requests To Use Copyright Material
The Website may incorporate third party content and we may be unable to grant permission for you to use any such third-party content. Please contact the appropriate third party for permission to use their content.
Intellectual Property In Your Contribution
Your intellectual property rights in your Contribution are subject to our Acceptable Use Policy.
Your Account With Us
If you open an account with us, you must ensure that the details you give us are correct and complete. Please let us know right away if any of the details you provided while registering should change.
If you are given a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to anyone else. Accounts may not be shared. You agree to accept responsibility for all activities that occur under your account or password.
You should inform us immediately if you have any reason to believe that your password has been compromised or there has been any other breach of security regarding the Website that comes to your attention.
We have the right to suspend your account or to disable any username or password at any time if we believe you have failed to comply with these Terms and Conditions or for security and maintenance reasons.
Links To Other Websites
Where we provide links to other websites or resources, these links are provided for your information only and you access them at your sole discretion. We do not recommend, endorse, or accept any responsibility for the content of external websites or resources which we link to, or which may link to the Website. Remember, you are solely responsible for complying with the terms of any linked site, and you will be subject to their policies and practices (including data protection and privacy).
Interference With The Website
You must not attempt to interfere with the proper working of the Website or otherwise attempt to obstruct or interfere with any other person’s or entity’s use of the Website – for example, by attempting to circumvent security or tamper with or disrupt any computer or Internet device.
Without limiting the foregoing, you agree that you will not use the Website for any other unlawful, prohibited, abnormal or unusual activity as determined by Beauty Pie in its sole discretion. You agree that you will not (a) obtain or attempt to obtain any information from the Website including, without limitation, email addresses or mobile phone numbers of other account holders or other data; (b) intercept, examine or otherwise observe any proprietary communications protocol used by the Website, whether through the use of a network analyzer, packet sniffer or other device; or (c) use any type of bot, spider, virus, clock, timer, counter, worm, software lock, drop dead device, Trojan horse, trap door, time bomb or any other codes, instructions or third party software that is designed to provide a means of surreptitious or unauthorized access to, or distort, delete, damage or disassemble, any aspect of the Website. Anyone misusing the Website in this way may be committing a criminal offence and we reserve the right to report this to the relevant law enforcement authorities and to co-operate with those authorities by disclosing the relevant user's identity to them. In addition, we reserve the right to seek damages and costs (including legal fees) from any such user to the fullest extent permitted by law.
Suspension And Termination
If we believe that a breach of this policy has occurred, we may, in our discretion, take any action we consider appropriate, including immediate temporary or permanent withdrawal of your right to use the Website, suspension or cancellation recent purchases, your account or your Membership, immediate removal of any Contribution, issue of a warning to you, and/or legal proceedings.
Compliance With Laws
Depending upon where you are located when using or visiting the Website, you are responsible for compliance with all applicable laws. If use of the Website, or use of any Membership, Products, services, or content offered through the Website are contrary to any applicable law in your jurisdiction, you are not authorized to view or use the Website and you must exit immediately.
If making any of our Products available in your jurisdiction or to you is prohibited, those Products are not offered for sale to you. You accept that if you live outside the United States, you must be lawfully able to access and/or purchase our Products.
Acceptable Use Policy
We want everyone who uses the Website to have a positive and safe online experience – in this Section 4(B) we set out the terms under which you may access the Website and use the services and resources we provide on it. You must comply with the spirit of these terms as well as the letter.
Prohibited Uses
You may only use the Website for lawful purposes.
You may not use the Website:
In any way that breaches any law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm children or minors in any way.
To send, upload, download, knowingly receive, or use any material which does not comply with our content standards.
To transmit, or procure the transmission of, any unsolicited or unauthorised advertising or promotional material or similar (e.g. spam).
Content Standards
The standards listed hereunder apply to all and part of any Contribution you make. You acknowledge that Beauty Pie has the right to pre-screen your Contribution but has no obligation to do so. Please note that we reserve the right not to publish any particular Contribution on the Website or to remove any Contribution at our sole discretion.
Contributions must:
Be accurate
Where they state opinions, be genuinely held
Comply with all applicable laws
Contributions must not:
Contain anything defamatory, obscene, offensive, hateful, threatening, harmful to minors, or inflammatory
Contain or promote sexually explicit material or violence, including explicit content or language, no matter how tasteful the Contributor's intention
Be used for deception, or to mislead as to your identity or affiliations
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
Contain references to ammunition, militant groups, or other aggressive themes including sites dealing with death
Infringe anyone else's copyright, trademark, or other intellectual property rights
Promote or suggest anything unlawful, including copyright infringement or computer misuse
Be made in breach of any legal duty, including a contractual duty or duty of confidence
Promote any illegal activity
Invade another's privacy
Be likely to harass, upset, embarrass, alarm, or annoy another person
Give the impression that they come from us or any other third party when they do not.
Ownership Of Your Contribution
By making a Contribution:
You grant Beauty Pie a perpetual, irrevocable, non-terminable, transferable, worldwide, royalty-free, sublicensable, fully paid-up, non-exclusive and transferable license to use, reproduce, distribute, prepare derivative works of, display, modify, copy and perform the Contribution or any part of the Contribution in connection with the Website and Beauty Pie’s (and its successors’ and affiliates’) business, including without limitation for advertising, promoting and redistributing part or all of the Website, Products and packaging (and derivative works thereof) in any and all media formats and through any and all media channels. You also hereby grant each user of the Website a non-exclusive license to access your Contribution through the Website while the Contribution is made available through the Website. You may take down any of your Contribution at any time; however, you acknowledge and agree that Beauty Pie may still have access to such Contribution and that the above license granted by you to Beauty Pie will remain in effect despite your removal of the Contribution from the Website. You hereby represent, warrant and covenant that any Contribution you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified in this Section 4(B)(iii).
To the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world.
You warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights.
You warrant that your Contribution is not offensive, unlawful, harmful to minors, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or that encourages conduct that would be considered a criminal offense, gives rise to any liability, violates any law, is otherwise objectionable, or impersonates another person.
You acknowledge that our use of your Contribution will not constitute infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of any third party (including anyone whose likeness is included in your Contribution).
You agree that, if requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us.
You release us from any and all claims, liabilities, or damages arising from our use of the Contribution.
You acknowledge and agree that: (a) by using the Website, you may be exposed to content that you may find offensive or indecent and you do so at your own risk; (b) you are solely responsible for, and Beauty Pie has no responsibility to you or any third party for any Contribution that you create, submit, post or publish on or through the Website; (c) Beauty Pie does not guarantee any confidentiality with respect to your Contribution; and (d) Beauty Pie is not responsible for any Contribution provided by third parties that you may have access to through your use of the Website and all Contributions are the responsibility of the person from whom such Contribution originated. You acknowledge and agree that (y) Beauty Pie has no control over and is not responsible for the use of Contributions by its users, including any user that has downloaded Contributions to a personal Device; and (z) Beauty Pie may not be able to remove Contributions that are downloaded onto a user’s Device. Beauty Pie does not endorse any Contribution, or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with any Contributions.
For the avoidance of doubt, you acknowledge that your Contribution is your sole responsibility. You agree that, under no circumstances, will Beauty Pie be liable in any way for any Contribution, including, but not limited to, any errors or omissions in any Contribution, or any loss or damage of any kind incurred as a result of the use or distribution of any Contribution transmitted or otherwise made available via the Website.
For those users using the Website in the United States, if you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to the Copyright Agent, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2), named below:
Your address, telephone number, and email address;
A description of the copyrighted work that you claim has been infringed;
A description of where the alleged infringing material is located;
A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law;
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Copyright Agent: IP Department, Beauty Pie USA Inc DMCA-1032927
2711 Centerville Road. Suite 400, Wilmington, DE 19808
Tel: +442077513611
Email: legal@beautypie.com
Membership Terms
Beauty Pie gives you a choice: you can buy our top-notch beauty products at competitive prices without needing to purchase a Membership (the “Beauty Pie Price”), or you can opt for one of our available Memberships and buy our Products at a significant discount to the Beauty Pie Price (the “Members Price”), subject to these Terms and Conditions and any applicable Specific Membership Terms (as defined below). The Members Price for a Product may change over time.
How Do Your Memberships Work?
If you opt-in for a Membership, here's how it works:
Membership can be purchased on the Website, through checkout, like any other Product. From that purchase forward, you (or the lucky recipient, if you've bought it as a gift) will become a Beauty Pie member (a “Member”). Note that you will not receive the discounted Members Price on any items that you purchased before your Membership.
As a Member, you can buy Beauty Pie Products from the Website at the discounted Members Price (not including other applicable charges, such as shipping charges), subject to any specific terms or restrictions that may apply to your Membership type and are communicated to you at the time you become a Member (the “Specific Membership Terms”).
Depending on your type of Membership, there may be spending or shopping limits that you may be subject to. These will be clearly communicated to you at the time you become a Member. Note that any such spending limit (if applicable to your Membership) has no cash value and cannot be redeemed, paid out, or claimed in any way other than for the purchase of Products in accordance with these Terms and Conditions and the applicable Specific Membership Terms. Any applicable spending limit does not impose an obligation on us to fulfil or accept orders and cannot be separated from the Membership it is linked to.
Beauty Pie products Our Products are produced to our unique specifications (the combination of packaging and product). Our TypicalTraditional Retail Prices are our estimate of what you would typically pay at a traditional retailer (online or offline) for a luxury product of similar quality, efficacy and size/weight. These are for informational purposes only. We strive to provide accurate information and regularly benchmark these prices. However products and retail prices can vary - so we encourage you to compare before you shop. For more information on how we calculate the Traditional Retail Price, please see our Cost Transparency page.
5. Types Of Membership
Annual Memberships: AUTOMATIC RENEWAL TERMS - These Memberships are subject to a minimum term of 12 months from the date of purchase. Memberships will renew automatically upon expiration of the annual Membership term for additional terms of the same length unless cancelled by you. For further information on how to cancel, please click here.
Monthly Memberships: AUTOMATIC RENEWAL TERMS - These Memberships are subject to a minimum term of 1 month from the date of purchase. Memberships will renew automatically upon expiration of the monthly Membership term for additional terms of the same length unless cancelled by you. For further information on how to cancel, please click here.
Trial Memberships: We may from time to time provide promotional trial Memberships. These Memberships last for the period of time specified in the Specific Membership Terms. Eligibility is determined by Beauty Pie in its sole discretion and may be limited to prevent abuse. We reserve the right to revoke a trial Membership in the event that we determine you are not eligible, or otherwise in accordance with these Membership Terms.
Gift Membership and Gift Cards
We may also allow the purchase of Memberships to be given as gifts. The length and cost of such Gift Memberships will be specified on the Website and clear at the point of purchase. Gift Memberships will be subject to Specific Membership Terms which will contain the expiry date, and whether the Membership auto-renews or not. Gift cards and Gift Membership codes can only be redeemed for Gift Memberships subject to these Membership Terms. Gift cards and Gift Membership codes should be kept safe, as lost or stolen gift cards and Gift Membership codes cannot be replaced. Beauty Pie is not responsible for unauthorised use of Gift cards and Gift Memberships. Gift cards and Gift Membership codes are valid for use until the expiry date stated on them (if any).You will be notified of specific Membership Terms that may apply to your Membership when you register for such Membership or in other communications. See the “Cancelling Your Membership” section below for information on cancelling Gift Memberships.
In addition to the Memberships listed above, we may also offer other Membership types from time to time. These Membership Terms will apply to any other Memberships, and any Specific Membership Terms.
Upgrading Your Membership
Depending on your type of Membership, upgrades to your Membership may be available for purchase on the Website. These may increase the applicable Membership term or offer different membership benefits, starting immediately following confirmation of your upgrade.
Where you upgrade your Membership, the Membership will renew automatically on the new tier from the date on which you purchased your upgrade, at the upgraded Membership price and upgraded term. Your cancellation rights are not affected. If you have purchased an upgrade to a Membership and would like to return to a previous level of Membership that is still being offered by Beauty Pie, please contact us via beautypie.com/contact.
Other Restrictions
All Memberships are intended to be used for reasonable, personal use, and we reserve the right to refuse any Product order that we determine to be excessive or that exceeds reasonable expectations for personal use under any Membership type. Regardless of Membership type, certain Products may be subject to limits on the number of units that may be purchased by a Member in either one order or during a specific period of time. In addition, all Product orders are subject to availability. If we refuse your Product order or the Products are not available in the quantities ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product(s) ordered, we will refund you in full as soon as reasonably possible.
Memberships may not be shared or used by more than one person to order Products under the same Membership. Any access credentials (such as a username or password) may not be disclosed to or used by another person other than you.
6. Cancelling Your Membership
To tell us that you want to cancel any type of Membership, log in to your account and follow the cancellation process in the Membership & Billing section of your account. Simply click “Cancel” and follow the on-screen prompt.
Newly Purchased Memberships
You may cancel a newly-purchased Membership (Monthly or Annual) at any time within 14 days beginning on the day after you purchased the Membership in the ‘Membership & Billing’ section of your account.
If you have not yet placed any orders for Products using your Membership, you will be refunded the full cost of your Membership. If you have placed orders for Products using your Membership, we reserve the right to deduct from your refund the reasonable cost of providing the Membership to you, which is calculated as the Beauty Pie (i.e. non-member price) of the Products you ordered and have not returned in line with our returns policy, minus the price you paid for them, up to the value of the Membership.
Membership Renewals
You may cancel a Membership each time it renews, after the initial minimum duration of the Membership, or subsequent standard duration (which will vary depending on the type of Membership). You may cancel your Membership at any time within 14 days beginning on the day after your Membership renewed, as shown in the ‘Membership & Billing’ section of your account. We will send you a reminder of your right to cancel.
If you have not yet placed any orders for Products using your Membership, you will be refunded the full cost of your Membership. If you have placed orders for Products using your Membership, we reserve the right to deduct from your refund the reasonable cost of providing the Membership to you, which is calculated as the Beauty Pie Price (i.e. non-member price) of the Products you ordered and have not returned in line with our returns policy, minus the amounts you paid for them, up to the value of the Membership.
Monthly Membership
A monthly membership can be cancelled by you at any time and will take effect at the end of your current membership month once your notice to terminate has been given. Simply follow the cancellation process in the Membership & Billing section of your account.
Annual Membership
Your annual membership can be cancelled by you at any time and will take effect at the end of your current membership term once your notice to terminate has been given. Simply follow the cancellation process in the Membership & Billing section of your account.
Gift Membership
You can cancel a newly purchased Gift Membership, without having to give a reason, within 14 days of the day after you purchased the Gift Membership, provided the Gift Membership has not been activated/redeemed. Gift Memberships become void once cancelled. Refunds of the price paid will be made to the purchaser only, onto the original payment method. No refund or credit note will be given to the gift recipient. If you wish to cancel a newly purchased Gift Membership, please contact our Member Happiness Team via beautypie.com/contact. Please include the purchaser’s Full Name and Membership number in your message.
Rejoining Following Cancellation
If you wish to purchase a new Membership following cancellation, this is at our sole discretion. Please be aware that your Membership type may no longer be offered and any accrued benefits, will be reset.
Changes To Your Membership Terms
Where we need to change your terms of Membership or the Specific Membership Terms, we shall notify you by email. If such changes are material, we shall give you the option to cancel your Membership and receive a pro-rata refund for the time remaining on your Membership.
Terms Of Sale
This Section 6(D) sets out the terms under which we will supply Products and Memberships (if applicable) to you through the Website.
Our Products
THE PRODUCTS OFFERED OR PROMOTED ON THE WEBSITE ARE NOT MEDICAL PRODUCTS OR MEDICAL DEVICES AND MAY PRODUCE DIFFERENT RESULTS FOR DIFFERENT USERS. YOU ARE RESPONSIBLE FOR SELECTING PRODUCTS THAT ARE SUITABLE FOR YOU AND YOUR INTENDED USE. THE PRODUCTS SHOULD BE USED BY YOU ONLY AS DIRECTED.
We have taken reasonable steps to display, as accurately as possible, the colors and other detailing of our Products in the images that appear on the Website. However, the actual colors and detailing you see onscreen will depend on your Device, and we cannot guarantee that your Device's display of any color or other detailing will exactly reflect the color or detailing of the Product upon delivery. The packaging of the Products may vary from that shown in images on our Website.
We may sometimes make minor changes to Products or their packaging to reflect changes in laws or regulations, or to implement minor adjustments and improvements.
WE WARRANT TO YOU THAT ANY PRODUCT PURCHASED FROM US THROUGH THE WEBSITE IS OF SATISFACTORY QUALITY AND REASONABLY FIT FOR ALL THE PURPOSES FOR WHICH PRODUCTS OF THAT KIND ARE COMMONLY SUPPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ANY AND ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE PRODUCTS. THIS DOES NOT AFFECT YOUR LEGAL RIGHTS AS A CONSUMER, NOR DOES IT AFFECT ANY RIGHT TO CANCEL.
EVERY CARE HAS BEEN TAKEN TO ENSURE TRANSPARENCY IN THE PRICING OF OUR MEMBERS PRICE, BEAUTY PIE PRICE AND TRADITIONAL RETAIL PRICE FOR PRODUCTS. HOWEVER, WE ACCEPT NO LIABILITY FOR MINOR DISCREPANCIES, AVERAGES OR FLUCTUATIONS IN THE PRICING ELEMENTS.
Availability
Although we do our best to ensure that all material and information published on the Website is accurate, all Products are subject to availability. If we cannot supply you with the Product(s) you ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product, we will refund you in full as soon as reasonably possible.
We reserve the right to restrict the availability of individual Products or categories from time to time, including limiting the number of such Products that may be purchased in any month.
Your Status
To place an order through the Website for a Product or Membership, you must be at least 16 years old, reside in the United States, and warrant that you are legally capable of entering into binding contracts. You must comply with all export laws and regulations of the United States and UK or any other country (“Export Controls”) and you shall not export, direct or transfer any portion of the Products, to any destination, person or entity restricted or prohibited by the Export Controls.
You must be purchasing as an individual for private use and not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale, where an account is being shared amongst individuals or otherwise for breach of these Terms and Conditions.
7. Our Contract – Memberships And Products
You can check and correct your order at any point up until you have clicked the 'PAY NOW' (or similar) button on the checkout page. Details of your order history will be available through your 'My Account' page.
If you are located in the United States, your Contract (and billing entity) will be with Beauty Pie USA Inc. Where the terms “Beauty Pie”, “our”, “we”, or “us” are used in this section, they shall refer to Beauty Pie USA Inc.
You are required to provide us with your email address when placing an order (or when registering an account with us). We will notify you by email as soon as possible to confirm that we have received your order. Please note that all orders are subject to acceptance by us, and we will confirm acceptance to you by sending you an e-mail confirmation that the Product has been dispatched or, if applicable, the Membership or Gift Membership purchased (“Confirmation”). We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. The Contract will only be formed when we send you the Confirmation.
The Contract will relate only to those Products and/or Memberships whose dispatch we have confirmed in the Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation.
The Contract between us shall be concluded in English and these Terms and Conditions (in use at the time the relevant Contract is entered into) shall govern and shall be deemed incorporated into any such Contract. If these Terms and Conditions (or any part of them) are made available in languages other than English, the English language version shall take priority.
Your Information
During the checkout process, you will be asked to complete your payment details. All fields shown as compulsory must be completed. Please note that we will collect and store your information using an encrypted secure payment mechanism and will only use it in accordance with our Privacy Policy.
8. Price Of Products
The price of any Products will be as quoted on the Website from time to time, except in cases of obvious error. These prices include VAT and any other applicable sales taxes, and any other tax measured by sales proceeds, that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax. These prices exclude delivery costs, which will be added to your order before your payment is finalized.
Prices, Products (and their specification), promotions and services offered are liable to change at any time, but (except in cases of obvious error) changes will not affect orders in respect of which the ordering process is complete.
If Beauty Pie determines that any Products, or payments for any Products, under these Terms and Conditions are subject to sales tax in any jurisdiction and you have not remitted the applicable sales tax to Beauty Pie, you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority, and you will indemnify us for any liability or expense we may incur in connection with such unpaid sales taxes.
We take all reasonable care to ensure that the price of the Product advised to you is correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.
Prices for Products and any Member savings referenced thereon do not, unless otherwise stated, include the cost of Membership, which must be paid in addition and will be separately itemized in the checkout. Unless otherwise stated, Member savings referenced on the Website compare Traditional Retail Prices to Members Prices, and if applicable, may include any Gift-with-Purchase Products.
9. Payment For Memberships And Products
Currently, you can pay by MasterCard, Visa credit, Visa debit, Visa Electron, JCB, Maestro, Solo, American Express, ApplePay and PayPal. In placing your order you confirm that you are authorized to use it and that payment method and that there are sufficient funds or credit facilities to cover the cost of any Membership or Products. We may obtain validation of your payment details before providing you with any Membership or Product. All payment method account holders are subject to validation checks and authorization by the card issuer/payment provider. Your payment method will be charged at the beginning of the term and each renewal term for as long as the Membership lasts.
If the issuer of your card/payment provider refuses to authorize payment we will not accept your order or be under any obligation to deliver the relevant Membership or Product. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery of the Membership or Product ordered. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Your credit/debit card/payment method account will be charged when we issue your Membership or dispatch your order from our warehouse. If your payment is not received and you have already received the Products you ordered from us, you must pay for the Products or return those Products to us in accordance with our reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) the Products at your expense. We reserve the right to charge you for any and all damage to any Products that are the subject of an unpaid order.
Shipping Options, Charges And Arrangements
Subject to availability, after we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time stated for your chosen shipping service. Due to the size of some Products or large quantities ordered, we may have to split up your order; if that happens, you will only be charged once for shipping. We will aim to dispatch as soon as possible; however, any date specified for delivery is approximate and we shall have no liability for failure to deliver on such specified date.
Shipping charges will be displayed clearly on the order page before payment is requested.
Click here for Shipping Information and charges
Our carriers may offer options for delivery rearrangement
If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the Contract.
Products become your responsibility from the time we deliver the Product to the address you gave us. Please check your Products thoroughly on receipt as we cannot be liable for any damage caused once they are in your possession. This does not affect your statutory rights. You will only own the Products once we have received payment in full.
Our Rights To End A Contract
Very occasionally we may need to cancel an order at our discretion. If this becomes necessary, it will be without charge to you.
In addition, we may end any Contract between us at any time if you breach any of these Terms and Conditions, including using any Membership or selling any Products for commercial use.
10. Your Cancellation Rights
Cancelling A Product Order
You may cancel a Product order at any time within 14 days beginning on the day after you have received your order where the product is unopened or unused. Hygiene-sealed products must be unsealed to be eligible for a full refund. (Please note that due to the nature of cosmetic products, this restriction applies to many of our Products.) You must exercise your right to cancel within 14 days of the day after you received the order unless your Product order is split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Product order. If you would like to cancel your order under the Regulations or pursuant to these Terms and Conditions, you can contact our Member Happiness Team via
beautypie.com/contact
We will refund you the cost of the order plus the cost of Standard Delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of Standard Delivery will not be refunded). This refund will be within 14 days of cancellation or, if earlier, the day on which you provide us with evidence that you have sent the product back to us, unless the circumstances of your refund process prevent it, in which case we will inform you of such delay and the reason for it.
Please quote your order number in all correspondence. You will be responsible for the cost of return and for ensuring the Products reach us safely.
We try to dispatch all orders within 48 hours of receipt, so if you do change your mind, please notify us as soon as possible. If your order has already been dispatched or delivered, then you'll need to follow our Returns Procedure to return the Products to us. We will issue the refund to you on receiving the returned Products, provided they are in a unopened, and hygienic and resalable condition. Any returned Products that are opened or are not in a hygienic or resalable condition may be disposed of by us, and we shall have no liability to you in this regard, for refunds or otherwise. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.
Cancelling A Membership
Please see above for details on how to cancel a Membership.
11. Returns Procedure
If you end a Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us at the address stated on your returns label within 14 days of telling us you wish to end the Contract.
If you are returning any Products, please follow the returns procedure set out in this Help Centre article. You must contact our Member Happiness team before returning any Products. All items being returned must be packaged well to prevent any damage during transport.
If you have any difficulty or have any other queries regarding the returns procedure, our Member Happiness Team will be able to assist.
Unfortunately, we cannot accept liability for returned Products that we don't receive, or for those that get damaged in shipping on their return. It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.
Shipping Charges
If we have sent you the wrong items, or your order is faulty (see Faulty or Damaged Products), damaged or not as described on arrival, please contact our Member Happiness Team. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office. If you cancel an order pursuant to Section 10 (“Your Cancellation Rights”), we will not (unless otherwise stated) refund the postal charges you incur to return such items.
We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.
12. Faulty Or Damaged Products
We are under a legal duty to supply Products that are in conformity with these Terms and Conditions. Nothing in this Section 12 affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurs after delivery, no refund or exchange will be made. If you believe a Product is faulty, you should notify our Member Happiness Team and return the Product in accordance with our Returns procedure.
For United States customers: For detailed information on your legal rights as a consumer, please visit the Federal Trade Commission – Bureau of Consumer Protection website at https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection.
For California customers located in the United States, in accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Gift-With-Purchase Products
If your Membership included sample / gift Products, then we reserve the right to deduct a charge for the Members Price of the Products from your refund if you cancel the Membership and do not return the sample / gift product in an unused, re-saleable condition. This charge will be notified to you at the time you purchase the Membership. Your payment method may have the full charge deducted if the gift arrives in an unsaleable condition or does not arrive. You will be responsible for the cost of return and for ensuring the Products reach us safely.
13. Promotions
All current promotional terms inclusive of Refer A Friend can be found on our Promotional Terms page.
14. Member perks
As a Beauty Pie+ or Beauty Pie Monthly member, you unlock many perks. The following are some of the rewards of a Beauty Pie+ or Beauty Pie Monthly membership. As a Member, you can discover your perks on your Member homepage.
The Beauty Pie+ Starter Membership is a limited-time promotional offer with more limited perks. Availability of this offer is not guaranteed and may vary.
Member’s Prices
Beauty Pie+, Beauty Pie+ Starter, or Beauty Pie Monthly access Beauty Pie products at a significant discount to the non-member price via Beautypie.com.
For full details, please see the Membership Terms.
Delivery
FREE Standard shipping and handling for:
Beauty Pie+ members: eligible orders over $40
Beauty Pie+ Monthly, Starter and trial members: eligible orders over $75
Note:
Delivery speeds and availability depends on the products purchased and addresses. Most domestic addresses are covered, but some addresses may be excluded - Learn more about delivery here.
Cutoff times vary and may change during busier periods
You can use your delivery benefits as many times as you like, but it is for personal use only, can’t be used for the purposes of resale and subject to a fair use policy - to ensure people are not placing unusual burdens on the service (such as ordering items beyond what would reasonably be expected of someone making personal use of the membership)
Beauty Pie+ Members - extra benefits
Samples: Enjoy exclusive free samples on qualifying shopping baskets of £50 / $50 or more
Welcome gift: Enjoy a free welcome gift with your next order when your new paid annual Membership begins. Must be redeemed within 30 days of the date of Membership purchase
Note:
Minimum spend £29 UK, $29 US
Standard shipping fees apply (unless the basket qualifies for free standard shipping - the value of the welcome gift is not included when calculating this)
Redemption instructions provided via email post renewal
Welcome gift value is at the Traditional Retail Price quoted on the Product’s description page. This is our estimate of what you'd typically pay at retail for a luxury product of comparable quality and size, with a similar level of hero ingredients or properties. As a member, you’ll unlock members' prices for your order.
Must be an active Beauty Pie member to redeem. If Membership is canceled during your cooling off period, your free gift will need to be returned. See our Gift-With-Purchase Product terms for details, which apply to the welcome gift
Offer is valid for new Members only who have not had a previous Membership and limited to one per customer. Free gift is subject to availability and no cash alternative is offered
12 month anniversary gift: Enjoy a free anniversary gift with your next order when your annual Membership renews after 12 continuous months of Membership. Must be redeemed within 30 days of the date your Membership renews
Note:
Minimum spend $29
Standard shipping fees apply (unless the basket qualifies for free standard shipping - the value of the anniversary gift is not included when calculating this)
Redemption instructions provided via email post renewal
Anniversary gift value is at the Traditional Retail Price quoted on the Product’s description page. This is our estimate of what you'd typically pay at retail for a luxury product of comparable quality and size, with a similar level of hero ingredients or properties. As a member, you’ll unlock members' prices for your order.
Must be an active Beauty Pie member to redeem. If Membership is canceled during your cooling off period, your free gift will need to be returned. See our Gift-With-Purchase Product terms for details, which apply to the anniversary gift
Limited to one per customer, non-transferable. Free gift is subject to availability and no cash alternative is offered
We may change these benefits occasionally, as provided for in our T&Cs. Beauty Pie reserves the right to cancel, suspend or modify any aspect of these benefits if any fraud or technical failure impairs the integrity or proper performance of the benefits.