Terms of service

Key Membership Terms Summary

This is a summary of the key terms that apply to Memberships. For the full terms, please refer to section 4 below.

Memberships autorenew for additional terms of the same length unless cancelled by you. Cancel any time in the “Membership and Billing” section of your account. We will send you a reminder to your email address before any renewal. You may cancel a newly-purchased or newly-renewed Membership within 14 days beginning on the day after you purchased the Membership or the Membership renewed. If you have placed orders for Products using your Membership during this cooling off period, we may make a deduction from your refund. Full details are available below.

 

1. Introduction and General Terms

(a) Introduction

Website Terms – These terms apply when you use our Website. They tell you the rules for using our Website.

• Website Terms – These terms apply when you use our Website. They tell you the rules for using our Website.
• Acceptable Use and Contribution Policy – These terms also apply when you use our Website and if you make Contributions. They set out the permitted and prohibited uses of our Website, what your Contributions can, and cannot, contain and how we can use your Contributions.
• Membership Terms – These terms apply if you subscribe to one of our Memberships. They tell you about how different Memberships work.
• Terms of Sale – These terms apply if you purchase Products from us. They tell you how we will supply Products to you, how to make payment for Products and Memberships and your cancellation rights.

(b) Communications between You and Us

(c) Our Liability To You And Your Liability To Beauty Pie

(d) Transferring these Terms and Conditions

We may transfer or subcontract any of our rights or obligations under the Terms and Conditions so long as the performance of these Terms and Conditions is not affected. You may only Transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.

 

(e) Events Outside Of Our Control

 We will deliver Products and activate Memberships within a reasonable period. That may be a long time where events occur outside of our control e.g. transport issues due to weather. If there is a risk of substantial delay caused by an event outside our control (a delay of more than 30 days) you may contact us via the following form to end the Contract and receive a refund for any Membership or Products you have paid for but not received: https://contact.gorgias.help/en-US/forms/ske6tvky. Our performance under any Contract is deemed to be suspended for the period that such an event outside our control continues, and we will have an extension of time for performance for the duration of that period

(f) Governing Law

These Terms and Conditions will be governed by, and will be construed under the laws of England and Wales and all disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in England and Wales, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

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2. Website Terms

(a) Website Content

 

(b) Personal Information About You And Your Visit To The Website

We process information about you in accordance with our Privacy Policy. By using the Website, you understand that your personal information will be processed as described in our Privacy Policy.

 

(c) Content Provided By You

All material which you contribute to the Website or its connected social media accounts, including reviews, feedback, stories, testimonials, Instagram posts (where you respond with the required hashtag), and images (“Contribution”), is subject to our Acceptable Use and Contribution Policy.

 

(d) User-Generated Content Is Not Approved By Us

This Website may include information and materials uploaded by other users of the Website, including to reviews, bulletin boards and forums. This information and these materials are not verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

Beauty Pie is not responsible for any Contribution content or communications made available through the Website via any function which allows a user to publicly post or share content.

If you wish to complain about content uploaded by other users, please contact us via https://contact.gorgias.help/en-US/forms/ske6tvky.

 

(e) Your Right To Access The Website

Our UK website is solely for the promotion of our Products and services in the United Kingdom (“UK”), for users over the age of 16, and we do not knowingly collect information from children. (For terms and conditions that apply to sales on our US website, please visit https://www.beautypie.com/en-us/pages/terms-and-conditions)

None of the Products, Memberships, services or content on the Website are offered to anyone in any country or jurisdiction where providing them may be prohibited by law. By using the Website, or by creating an account with us, you represent to us that you are legally entitled to use the Website and its Products, Memberships, services, and content. We rely on this representation to provide you with access to, and use of, the Website and its content.

 

(f) Using The Website

Whilst we do all we can to make sure that the Website is available for use, error-free and up-to-date, we cannot guarantee that it will always be so. We follow industry-standard practices to protect the website against security threats and malware and to do regular maintenance to ensure that the Website operates continuously and functionally, but we cannot guarantee that it will always be free from errors. We may need to temporarily suspend the Website from time to time to carry out maintenance and we may not be able to give advance notice of doing so.

This Website and any content is provided for general information and is not advice. Where you have medical conditions, you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website or content made available to you in connection with our Website.

When using the Website on your mobile, laptop or desktop device (“Device”), you are responsible for: (i) maintaining continuous internet access for your Device through a Wi- Fi or LTE data communication network and (ii) any internet connection and telecommunications fees and charges that you incur. You are responsible for ensuring the system functions of your Device are in working order when accessing the Website, including, but not limited to screen display operation features of your Device.

We may change, restrict availability or take down the Website and its contents without notice, and without liability to you or any third party.

 

(g) Intellectual Property

We are the owner and/or licensee of the “Beauty Pie” trade and brand name, logo and trademark. Unless expressly stated otherwise, all intellectual property rights in the Website, including all copyrights, images, software, designs, text, sound, logos, artwork, look and feel of the Website, devices, branding, trademarks, product selection, articles, arrangement, product names, and other content included in or supplied as part of the Website (together defined as “Copyright Material”), are owned by us, or one of our group companies or third party licensors, and are protected by copyright laws and treaties around the world. All such rights are reserved by us, our group companies and our third-party licensors.

You are permitted to access, store, print and use the Copyright Material for your own personal and non-commercial use and for placing orders for Products and Memberships with us.

Apart from this permitted use, you may not scrape, modify, copy, reproduce, publish, manipulate, upload, distribute, transfer or sell, by any means, any Copyright Material without our prior written permission. Our status (and that of any identified contributors) as the authors of the Copyright Material must always be acknowledged.

You must not use any part of the Copyright Materials for commercial purposes, or in connection with development or training of artificial intelligence models whether for research, profit or not-for-profit purposes without obtaining a licence to do so from us or our licensors.

You shall not modify, translate, reverse engineer, decompile, disassemble, or hack the Website or create derivative works based on any software or accompanying documentation supplied by Beauty Pie or its third-party licensors.

You agree not to remove or destroy any copyright, trademark, service mark, or other proprietary rights notices or markings contained on or in the Website when you download or reuse Copyright Material. You shall not use any metatags or other “hidden text” incorporating Beauty Pie marks.

Any unauthorised use of the Website is strictly prohibited and may constitute a breach of our or our licensors’ intellectual property rights.

 

(h) Your Account With Us

If you open an account with us, you must ensure that the details you give us are correct and complete. Please let us know right away if any of the details you provided while registering should change.

If you are given a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to anyone else. Accounts may not be shared. You agree to accept responsibility for all activities that occur under your account or password.

You should inform us immediately if you have any reason to believe that your password has been compromised or there has been any other breach of security regarding the Website that comes to your attention.

We have the right to suspend your account or to disable any username or password at any time if we believe you have failed to comply with these Terms and Conditions or for security and maintenance reasons.

 

(i) Links To Other Websites

Where we provide links to other websites or resources, these links are for your information only and you access them at your sole discretion. We are not responsible for the content of external websites or resources which we link to, or which may link to the Website. You are responsible for complying with the terms of any linked site, and are subject to their policies and practices (including data protection and privacy).

 

(j) Interference With The Website

You must not attempt to interfere with the proper working of the Website or otherwise attempt to obstruct or interfere with any other person’s or entity’s use of the Website.

You will not use the Website for any other unlawful, prohibited, abnormal or unusual activity as determined by Beauty Pie in its sole discretion.

You will not (a) obtain or attempt to obtain any information from the Website including, without limitation, email addresses or mobile phone numbers of other account holders or other data; (b) intercept, examine or otherwise observe any proprietary communications protocol used by the Website, whether through the use of a network analyser, packet sniffer or other device; or (c) use any type of bot, spider, virus, clock, timer, counter, worm, software lock, drop dead device, Trojan horse, trap door, time bomb or any other codes, instructions or third party software that is designed to provide a means of surreptitious or unauthorised access to, or distort, delete, damage or disassemble, any aspect of the Website.

You may commit an offence if you use the Website in this way. We may report any such use to relevant regulators and law enforcement authorities.

 

(k) Suspension And Termination

If we believe that a breach of these Terms and Conditions has occurred, we may take any action we consider appropriate, including immediate temporary or permanent withdrawal of your right to use the Website, suspension or cancellation of your account, Membership or order, immediate removal of any Contribution, issue of a warning to you, and/or legal proceedings.

 

(l) Compliance With Laws

When using or visiting the Website, you are responsible for compliance with all applicable laws that apply to your use of the Website and purchase of Products or Memberships. If use of the Website, or use of any Membership, Products, services, or content offered through the Website are contrary to any applicable law in your jurisdiction, you are not authorised to view or use the Website and you must exit immediately.

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3. Acceptable Use and Contribution Policy

In this Acceptable Use and Contribution Policy we set out how all users may use the Website in an acceptable manner, for the benefit of all users and what is acceptable (and not acceptable) when you make Contributions.

"Contribution" means as set out at Section 2(c) in the Website Terms.

(a) Prohibited Uses

You may only use the Website for lawful purposes.You may not use the Website:

• In any way that breaches any law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm children or minors in any way.
• To send, upload, download, knowingly receive, or use any material which does not comply with our content standards.

To transmit, or procure the transmission of, any unsolicited or unauthorised advertising or promotional material or similar (e.g. spam).

(b) Contribution Standards

The standards listed below apply to all and part of any Contribution you make. Beauty Pie has the right to pre screen your Contribution but has no obligation to do so. We may not publish any particular Contribution on the Website and we may remove any Contribution at our sole discretion.

Contributions must:

• Be accurate
• Where they state opinions, be genuinely held
• Comply with all applicable laws

Contributions must not:

• Contain anything defamatory, obscene, offensive, hateful, threatening, harmful to minors, or inflammatory
• Contain or promote sexually explicit material or violence, including explicit content or language, no matter how tasteful the Contributor's intention
• Be used for deception, or to mislead as to your identity or affiliations
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Contain references to ammunition, militant groups, or other aggressive themes including sites dealing with death
• Infringe anyone else’s copyright, trademark, or other intellectual property rights
• Be made in breach of any legal duty, including a contractual duty or duty of confidence
• Promote or depict any illegal activity
• Invade another’s privacy
• Be likely to harass, upset, embarrass, alarm, or annoy another person
• Give the impression that they come from us or any other third party when they do not.

(c) Ownership Of Your Contribution

By making a Contribution you agree to the following, without compensation to you or any third party:

• You grant Beauty Pie a non-terminable, global, non-exclusive and transferable licence to use, reproduce, display, copy and modify the Contributions, in part of full, in connection with the Website and Beauty Pie's business.
• You allow Beauty Pie use of and access to such Contributions, without limitation, for publication on the Website, advertising, promotions, use on Products and packaging in any and all media formats and channels.
• You grant each Website user a non-exclusive licence to access your Contribution through the Website while available on the Website.
• Contributions do not include anything (including, but not limited to, text, images, music or video) which you are not permitted to provide and license to us and to Website users on the terms set out above.
• To the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world.
• Contributions are your own original work and do not include rights owned by any third party, or infringe rights of any third party (to the best of your knowledge).
• If requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us on the terms set out in this Acceptable Use and Contribution Policy.

You may remove your Contributions at any time, but you should be aware that if we have re-used your Contribution on other channels, e.g. in our social media channels, it will not be possible to remove your Contribution from everywhere it may appear on the internet.

Beauty Pie is not responsible for the use of Contributions by its users, including any user that has downloaded Contributions to a personal Device.

Your Contribution is your sole responsibility. Except where prohibited by law, Beauty Pie is not liable in any way for any Contribution, including, but not limited to, any errors or omissions in any Contribution, or any loss or damage of any kind incurred as a result of the use or distribution of any Contribution transmitted or otherwise made available via the Website.

If you believe that your work has been copied in a way that constitutes copyright infringement, or believe other users are acting in an unlawful way or sharing unlawful content, please forward the following information as set out below:

• Your address, telephone number, and email address;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the alleged infringing material is located;
• A statement by you that you have a good faith belief that the disputed use is not authorised by you, the copyright owner, its agent, or the law;
• An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest; and
• A statement by you that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.
• Copyright Agent: IP Department, Beauty Pie USA Inc DMCA-1032927

2711 Centerville Road. Suite 400, Wilmington, DE 19808Tel: +442077513611

Email: legal@beautypie.com

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4. Membership Terms

(a) Introduction

Beauty Pie gives you a choice: you can buy our top-notch beauty products at competitive prices without needing to purchase a Membership (the ”Beauty Pie Price”), or you can opt for one of our available Memberships and buy our Products at a significant discount to the Beauty Pie Price (the ”Members Price”), subject to these Terms and Conditions and any applicable Specific Membership Terms (as defined below). The Members Price for a Product may of course change over time.

(b) How Do Your Memberships Work?

If you opt for a Membership option, here’s how it works:

• If your order includes a Membership, it can be purchased at the Website checkout like any other Product. From that purchase forward, you (or the lucky recipient if you’ve bought it as a gift) will become a Beauty Pie member (a “Member”).
• As a Member, you can buy Beauty Pie Products from the Website at the discounted Members Price (not including other applicable charges, such as shipping charges), subject to any specific terms or restrictions that may apply to your Membership type and are communicated to you at the time you become a Member (the “Specific Membership Terms”).
• Depending on your type of Membership, there may be spending or shopping limits that you may be subject to. These will be clearly communicated to you at the time you become a Member. Note that any such spending limit (if applicable to your Membership) has no cash value and cannot be redeemed, paid out, or claimed in any way other than for the purchase of Products in accordance with these Terms and Conditions and the applicable Specific Membership Terms. Any applicable spending limit does not impose an obligation on us to fulfil or accept orders and cannot be separated from the Membership it is linked to.

Our Products are produced to our unique specifications (the combination of packaging and product). Our Traditional Retail Prices are our estimate of what you would typically pay at a traditional retailer (online or offline) for a luxury product of similar quality, efficacy and size/weight. These are for informational purposes only. We strive to provide accurate information and regularly benchmark these prices. However products and retail prices can vary - so we encourage you to compare before you shop. For more information on how we calculate the Traditional Retail Price, please see our Price Comparison page.

 

(c) Types Of Membership

(d) Upgrading Your Membership

 

(e) Other Restrictions

All Memberships are intended to be used for reasonable, personal use, and we reserve the right to refuse any Product order that we determine to be excessive or that exceeds reasonable expectations for personal use under any Membership type. Regardless of Membership type, certain Products may be subject to limits on the number of units that may be purchased by a Member in either one order or during a specific period of time. In addition, all Product orders are subject to availability. If we refuse your Product order or the Products are not available in the quantities ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product(s) ordered, we will refund you in full as soon as reasonably possible.

Memberships may not be shared or used by more than one person to order Products under the same Membership. Any access credentials (such as a username or password) may not be disclosed to or used by another person other than you.

(f) Cancelling Your Membership

To tell us that you want to cancel any type of Membership, simply follow the cancellation process in the Membership & Billing section of your account.

i. Newly Purchased Memberships

You may cancel a newly-purchased Membership (Monthly or Annual) at any time within 14 days beginning on the day after you purchased the Membership, as shown in the ‘Membership & Billing ’ section of your account.

If you have not yet placed any orders for Products using your Membership, you will be refunded the full cost of your Membership. If you have placed orders for Products using your Membership, we reserve the right to deduct from your refund the reasonable cost of providing the Membership to you, which is calculated as the Beauty Pie Price (i.e. non-member price) of the Products you ordered, minus the amounts you paid for them.

ii. Membership Renewals

iii. Monthly Membership

Outside of the cancellation periods after initial purchase or renewal, you may cancel a monthly membership at any time (once you’ve completed any applicable minimum term). Cancellation will take effect at the end of the month in which you give notice to terminate.

iv. Annual Membership

Outside of the cancellation periods after initial purchase or renewal, you may cancel your annual membership at any time. Cancellation will take effect at the end of your current membership term. Simply follow the cancellation process in the Membership & Billing section of your account.

v. Gift Membership

You can cancel a newly purchased Gift Membership, without having to give a reason, within 14 days of the day after you purchased the Gift Membership, provided the Gift Membership has not been activated/redeemed. Gift Memberships become void once cancelled. Refunds of the price paid will be made to the purchaser only, onto the original payment method. No refund or credit note will be given to the gift recipient. If you wish to cancel a newly purchased Gift Membership, please contact our Member Happiness team via beautypie.com/contact quoting your Full Name and Membership number.

(g) Rejoining Following Cancellation

If you wish to purchase a new Membership following cancellation, this is at our sole discretion. Please be aware that your Membership type may no longer be offered and any accrued benefits will be reset.

(h) Your Account With Us

5. Terms of Sale

This Section 5 sets out the terms under which we will supply Products to you through the Website and the terms that govern purchase of (and cancellation of) Memberships.

(a) Our Products

The Products offered or promoted on the Website are not medical products or medical devices and may produce different results for different users. You are responsible for selecting Products that are suitable for you and your intended use. The Products should be used only as directed on the Product or its packaging.

We have taken reasonable steps to display, as accurately as possible, the colours and other detailing of our Products in the images that appear on the Website. However, the actual colours and detailing you see onscreen will depend on your Device, and we cannot guarantee that your Device’s display of any colour or other detailing will exactly reflect the colour or detailing of the Product upon delivery. The packaging of the Products may vary from that shown in images on our Website.

We may sometimes make minor changes to Products or their packaging to reflect changes in laws or regulations, or to implement minor adjustments and improvements.

We warrant to you that any Product purchased from us through the Website will meet its description given on the Website, is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This does not affect your legal rights as a consumer, nor does it affect any right to cancel.

(b) Availability

Although we do our best to ensure that all material and information published on the Website is accurate, all Products are subject to availability. If we cannot supply you with the Product(s) you ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product, we will refund you in full as soon as reasonably possible.

We reserve the right to restrict the availability of individual Products or categories from time to time, including limiting the number of such Products that may be purchased in any month.

(c) Your Status

You must be at least 16 years old and reside in the UK to place an order through the Website for a Product or Membership.”)

You must be purchasing as an individual for private use and not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale, where an account is being shared amongst individuals or otherwise for breach of these Terms and Conditions.

(d) Forming a Contract

You can check and correct your order at any point up until you have clicked the ‘PAY NOW’ (or similar) button on the checkout page. Details of your order history will be available through your ‘Membership & Billing’ page.

You must provide us with your email address when placing an order (or when registering an account with us). We will notify you by email as soon as possible to confirm that we have received your order. Please note that all orders are subject to acceptance by us, and we will confirm acceptance to you by sending you an e-mail confirmation that the Product has been dispatched or, if applicable, the Membership purchased (“Confirmation”). A legally binding contract ("Contract") will only be formed when we send you the Confirmation. The Contract includes these Terms of Sale and the Introductions to the Terms and Conditions.

The Contract will relate only to those Products and/or Memberships whose dispatch we have confirmed in the Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation.

During the checkout process, you will be asked to complete your payment details. All fields shown as compulsory must be completed. Please note that we will collect and store your information using an encrypted secure payment mechanism and will only use it in accordance with our Privacy Policy.

(e) Price Of Products

The price of any Products will be as quoted on the Website from time to time, except in cases of obvious error. These prices include VAT and any other applicable taxes. These prices exclude delivery costs, which will be added to your order before your payment is finalised.

Prices, Products (and their specification), promotions and services offered are liable to change at any time, but (except in cases of obvious error) changes will not affect orders in respect of which the ordering process is complete.

If Beauty Pie determines that any Products, or payments for any Products, under these Terms and Conditions are subject to sales tax in any jurisdiction and you have not remitted the applicable sales tax to Beauty Pie, you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority, and you will indemnify us for any liability or expense we may incur in connection with such unpaid sales taxes.

We take all reasonable care to ensure that the price of the Product advised to you is correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.

Prices for Products and any Member savings referenced thereon do not, unless otherwise stated, include the cost of Membership, which must be paid in addition and will be separately itemised in the checkout. Unless otherwise stated, Member savings referenced on the Website compare Traditional Retail Prices to Members Prices, and if applicable, may include any Gift-with-Purchase Products.

(f) Payment For Memberships And Products

Currently, you can pay by MasterCard, Visa credit, Visa debit, Visa Electron, JCB, Maestro, Solo, American Express, ApplePay and Paypal. In placing your order you confirm that you are authorised to use that payment method and that there are sufficient funds or credit facilities to cover the cost of any Membership or Products. We may obtain validation of your payment details before providing you with any Membership or Product. All payment method account holders are subject to validation checks and authorisation by the card issuer/payment provider. Your payment method will be charged at the beginning of the term and each renewal term for as long as the Membership lasts.

If the issuer of your card/payment provider refuses to authorise payment we will not accept your order or be under any obligation to deliver the relevant Membership or Product. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery of the Membership or Product ordered. We are not responsible for your card issuer charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Your credit/debit card/payment method account will be charged when we issue your Membership or dispatch your Products. If your payment is not received and you have already received the Products you ordered from us, you must pay for the Products or return those Products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) the Products at your expense. We reserve the right to charge you for any and all damage to any Products that are the subject of an unpaid order.

(g) Shipping Options, Charges and Deliveries

At the current time, we can only deliver to addresses in the UK via this part of the Website.

After we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time stated for your chosen shipping service. Due to the size of some Products or large quantities ordered, we may have to split up your order. If that happens, you will only be charged once for shipping. We will aim to dispatch as soon as possible. However, any date specified for delivery is approximate.

Shipping charges will be displayed clearly on the order page before payment is
requested.

Click here for Shipping Information and charges

Our carriers may offer options for delivery rearrangement or redelivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the Contract.

Products become your responsibility from the time we deliver the Product to the address you gave us. Please check your Products thoroughly on receipt as we cannot be liable for any damage caused once they are in your possession. This does not affect your statutory rights. You will only own the Products once we have received payment in full.

(h) Our Rights To End A Contract

Very occasionally we may need to cancel an order at our discretion. If this becomes necessary, it will be without charge to you.

In addition, we may end any Contract between us at any time if you breach any of these Terms and Conditions, including using any Membership or selling any Products for commercial use.

(i) Cancelling a Product Order

You may cancel a Product order at any time within 14 days beginning on the day after you have received your order, without having to give a reason. If your Product order is split into several deliveries over different days, you have until 14 days after the day you receive the last delivery to change your mind about the Product order. If you would like to cancel your order, you can contact our Member Happiness Team via beautypie.com/contact.

We will refund you the cost of the order plus the cost of standard delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of standard delivery will not be refunded). This refund will be given within 14 days of cancellation or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us, unless the circumstances of your refund process prevent it, in which case we will inform you of such delay and the reason for it. However, we may make deductions from the price to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Please quote your order number in all correspondence. You will be responsible for the cost of return and for ensuring the Products reach us safely. See below for our Returns Procedure.

The right to cancel does not apply to certain types of Products, including any goods that are made to your specification or clearly personalised and goods that are sealed for health protection or hygiene reasons which are unsealed. Please note that due to the nature of cosmetic products, this restriction applies to many of our Products.

(j) Cancelling A Membership

Please see section 4(f) above for details on how to cancel a Membership.

(k) Returns Procedure

If you end a Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us at the address stated on your returns label within 14 days of telling us you wish to end the Contract.

If you are returning any Products, please follow the returns procedure set out in this Help Centre article. You must contact our Member Happiness team before returning any Products. All items being returned must be packaged well to prevent any damage during transport.

If you have any difficulty or have any other queries regarding the returns procedure, our Member Happiness Team will be able to assist.

Unfortunately, we cannot accept liability for returned Products that we don’t receive, or for those that get damaged in shipping on their return. It’s important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

(l) Faulty Or Damaged Products

We are under a legal duty to supply Products that are in conformity with these Terms and Conditions. Nothing in this Section affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order.

If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurs after delivery, no refund or exchange will be made. If you believe a Product is faulty, you should notify our Member Happiness Team and return the Product in accordance with our Returns procedure. Please contact our Member Happiness Team for details of return postage.

For more detailed information on your legal rights as a consumer, please visit the
Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

(m) Gift-With-Purchase Products

If your Membership or order included sample / gift Products, then we reserve the right to deduct a charge for the Members Price of the Products from your refund if you cancel the Membership and do not return the sample / gift product in an unused, re-saleable condition. This charge will be notified to you at the time you purchase the Membership or order. Your payment method may have the full charge deducted if the gift arrives in an unsaleable condition or does not arrive. You will be responsible for the cost of return and for ensuring the Products reach us safely.

(n) Promotions

All current promotional terms inclusive of Refer A Friend can be found on our Promotional Terms page.

Member Perks

As a Beauty Pie+ or Beauty Pie Monthly member, you unlock many perks. The following are some of the rewards of a Beauty Pie+ or Beauty Pie Monthly membership. As a Member, you can discover your perks on your Member homepage.

The Beauty Pie+ Starter Membership is a limited-time promotional offer with more limited perks. Availability of this offer is not guaranteed and may vary.

Member’s Prices

Beauty Pie+, Beauty Pie+ Starter, or Beauty Pie Monthly access Beauty Pie products at a significant discount to the non-member price via Beautypie.com.

For full details, please see the Membership Terms.

Delivery

The following Memberships will enjoy free standard shipping and handling for orders exceeding the following values:
Beauty Pie+ members: eligible orders over £35
Beauty Pie+ Monthly, Starter and trial members: eligible orders over £60

Note:

• Delivery speeds and availability depends on the products purchased and addresses. Most domestic addresses are covered, but some addresses may be excluded - Learn more about delivery here.

• Cutoff times vary and may change during busier periods

• You can use your delivery benefits as many times as you like, but it is for personal use only, can’t be used for the purposes of resale and subject to a fair use policy - to ensure people are not placing unusual burdens on the service (such as ordering items beyond what would reasonably be expected of someone making personal use of the membership)

Beauty Pie+ Members - extra benefits

Samples: Enjoy exclusive free samples on qualifying shopping baskets of £50 or more

Welcome gift: Enjoy a free welcome gift with your next order when your new paid annual Membership begins. Must be redeemed within 30 days of the date of Membership purchase

Note:

• Standard shipping fees apply (unless the basket qualifies for free standard shipping - the value of the welcome gift is not included when calculating this)

• Redemption instructions provided via email post renewal

• Welcome gift value is at the Traditional Retail Price quoted on the Product’s description page. This is our estimate of what you'd typically pay at retail for a luxury product of comparable quality and size, with a similar level of hero ingredients or properties. As a member, you’ll unlock members prices for your order.

• Must be an active Beauty Pie member to redeem. If Membership is canceled during your cooling off period, your free gift will need to be returned. See our Gift-With-Purchase Product terms for details, which apply to the welcome gift.

• Offer is valid for new Members only who have not had a previous Membership and limited to one per customer. Free gift is subject to availability and no cash alternative is offered.

12 month anniversary gift: Enjoy a free anniversary gift with your next order when your annual Membership renews after 12 continuous months of Membership. Must be redeemed within 30 days of the date your Membership renews.

Note:

• Standard shipping fees apply (unless the basket qualifies for free standard shipping - the value of the welcome gift is not included when calculating this)

• Redemption instructions provided via email post renewal

• Anniversary gift value is at the Traditional Retail Price quoted on the Product’s description page. This is our estimate of what you'd typically pay at retail for a luxury product of comparable quality and size, with a similar level of hero ingredients or properties. As a member, you’ll unlock members prices for your order.

• Must be an active Beauty Pie member to redeem. If Membership is canceled during your cooling off period, your free gift will need to be returned. See our Gift-With-Purchase Product terms for details, which apply to the welcome gift.

• Limited to one per customer, non-transferable. Free gift is subject to availability and no cash alternative is offered.

We may change these benefits occasionally, as provided for in our T&Cs. Beauty Pie reserves the right to cancel, suspend or modify any aspect of these benefits if any fraud or technical failure impairs the integrity or proper performance of the benefits.

 

7. Comparable Products

Occasionally we provide product comparison information to help you make the choice that is right for you. These are for your informational purposes only. Products, specifications and retail prices can vary, so we encourage you to compare before you shop.

We strive to provide accurate information and reserve the right to modify this information. However we have no obligation to update this information and it is your responsibility to monitor changes.
Where we reference competitor pricing, this is the headline price on the brand's product page (including discounts advertised as part of the headline price, but excluding other promos, offers and discounts, including loyalty or multibuy). For verification, please contact us. Where the product name has not been referenced, please find these below.

Superluminous Undereye Genius

• BOBBI BROWN Creamy Corrector

• TARTE CC Undereye Corrector

• CHARLOTTE TILBURY Magic Vanish

YouthBomb 360 Concentrate

• Augustinus Bader The Serum

• Dr Sebagh Supreme Maintenance Youth Serum

• Dr. Barbara Sturm Super Anti-Aging Serum

YouthBomb Extreme Retinal Triple Renewal Serum

• Augustinus Bader The Retinol Serum

• Omorovicza Midnight Renewal Serum

• Murad Retinal ReSculpt™ Overnight Treatment

Über Youth Neck & Chest Super-Lift Serum Spray

• Elemis Pro-Collagen Neck & Décolleté Balm

• Sisley Neck Cream

• Trinny London The Elevator

Wrap Star Tubing Mascara

• Victoria Beckham Future Lash Mascara

• Hourglass Unlocked Instant Extensions Mascara

• Milk Makeup KUSH High Roll Tubing Mascara

Triple Hyaluronic Acid Lipopeptide Serum

• Dr. Barbara Sturm Hyaluronic Serum

• Skinceuticals Hyaluronic Acid Intensifier Multi-Glycan 30ml

• 111Skin Hyaluronic Acid Booster Serum

Wondercolour Longwear Cream Eyeshadow Sticks

• Chanel Stylo Ombre et Contour

• Victoria Beckham Longwear Eyeshadow Stick

• Bobbi Brown Long-Wear Cream Shadow Stick

Unlipstick Modern Matte Lip Tint

• YVES SAINT LAURENT Rouge Pur Couture The Slim Sheer Matte

• GIVENCHY Le Rouge Sheer Velvet Matte Lipstick

• Violette FR Bisou Balm

Wondergloss Collagen Lip Oil

• YVES SAINT LAURENT Loveshine Plumping Lip Oil

• Guerlain KissKiss Bee Glow Lip Oil

• Dior Addict Lip Glow Oil

Superluminous Skin Glow Serum

• Victoria Beckham The Foundation Drops with TFC8

• Westman Atelier Vital Skincare Complexion Drops

• Hourglass Veil Hydrating Skin Tint

 

8. Beauty Pie+ Membership Savings Guarantee

If you do not save the value of your Beauty Pie+ or Beauty Pie+ Starter annual membership by the end of your first membership year, we will refund the amount you didn’t save. Savings are calculated as the member price of products purchased vs the non-member price of products. Purchases during any free trial period count towards the first year total. Guarantee applies to new annual members only, in your first year - for new memberships or free trials taken out from 17 December 2025.

How to claim: Please submit your claim to our Member Happiness team here. You must submit your claim within 30 days of the end of your membership year. Claims will not be accepted before the end of your membership year. Refunds will be made to your original payment method. 

We reserve the right to deny requests at our discretion in cases of suspected fraud or where we conclude that the purchaser has abused or is attempting to abuse the guarantee. We may amend or terminate the guarantee at any time without notice. This guarantee does not affect your legal rights.