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FAQ MEMBERSHIP What do I get for my money?

Having a BEAUTY PIE membership is like having a backstage pass to shop straight-off-the-manufacturing-line from not one or two, but a multitude of world-class cosmetic manufacturers. BEAUTY PIE allows our members to get the hottest new (and bestselling classic!) cosmetic formulations – which arrive in our warehouse in waves – at the actual and fantastically affordable Factory Cost.

Is a BEAUTY PIE membership a subscription?

No. A BEAUTY PIE membership is NOT A SUBSCRIPTION. We’re like a BUYERS CLUB FOR BEAUTY PRODUCT ADDICTS. We won’t send you anything (maybe just a few emails) until you order from us. You can choose exactly what you want, and when you want it, within the parameters of your membership and your available Shopping Allowance.

Do you send out products every month?

No. BEAUTY PIE will only send you products when you place an order with us. If you don’t order anything, your allowance will remain until you feel like shopping.

Do I get to choose my products?

Yes. BEAUTY PIE is just like any other beauty brand. If you want a new lip-gloss and a bronzer for your upcoming holiday in Bali, go for it! Want to order your best friend the perfect eye-shadow palette? No problem. Simply need an amazing new mascara? Absolutely fine with us.

Are there any restrictions?

Yes, there are. Every BEAUTY PIE membership comes with a clearly stated Shopping Allowance which limits how much in Regular Price value you can buy at Factory Cost. (If you have a monthly membership any unused Shopping Allowance stacks up, so you still have it as long as you’re an active member.) We may also restrict the multiple of the same product that each member can buy, if stocks are limited, to give all of our members a chance to get their hands on hot new items!
What is my Shopping Allowance?

As a BEAUTY PIE member, you can buy up to your Shopping Allowance (in Regular Price value) worth of products every month, but you pay the totally transparent Factory Cost. If you’re not a maths whiz and you want to see how this works, just add some items into your shopping bag and you’ll see your Shopping Allowance changing at the bottom of your shopping bag. It’s easy to see how much you’ll save.

Why do i have a shopping allowance?

Don't forget, BEAUTY PIE is like the buyer's club for BEAUTY ADDICTS. You pay for access to our transparent FACTORY PRICE, no mumbo jumbo, no middlemen, no markups. As a business, we have to pay for inventory, technology, people, product developers, creative and everything else that comes along with overheads. So yes, allowances have been calculated and limited based on what will make BEAUTY PIE viable, but even when you add membership fees and shipping, you’ll be saving a bundle!
Member’s Shopping Allowances are in place to ensure that we have a good balance of inventory in our warehouse, of new products, member favourites, bestsellers, limited editions and ‘giftables’, so you can get the most out of your membership.
We trust you’ll see the benefit of BEAUTY PIE membership on your bottom line. If membership doesn’t make sense for you, we’d love you to still shop, even without signing up, like you do everywhere else. Because BEAUTY PIE is magnificent!

How and when do I pay for membership?

Simply add the type of BEAUTY PIE membership you want; you can buy a membership on its own or add it to your bag with your first shop of BEAUTY PIE products (which – if a membership is in your bag – will automatically appear at their transparent Factory Costs).
Active memberships automatically renew at the end of their terms (whether monthly or prepaid for a year).

How do I cancel my membership?

You have the right to cancel a new membership within 14 days of purchase with no further charges. However, please be aware that in cancelling your membership with us, all remaining allowance will consequently be eliminated. For full Terms and Conditions click here. In order to proceed in cancelling your account, please send us an email at customer.service@beautypie.com or give our team a call on 0808 164 8264 stating why you wish to leave.

Can I use my remaining shopping allowance once my membership has been cancelled?

Please be aware that in cancelling your membership with us, all remaining allowance is consequently eliminated. Consider using up your allowance before cancelling as it may not be accessed afterward.

I have a £10 Monthly/£120 Annual/Gift Membership. What happens if I want to buy less (or more) than my Shopping Allowance?

Any Shopping Allowance remains in your account as long as your membership is still active. So if your allowance is £100 but you only spend £60, your next month’s Shopping Allowance balance will increase up to £140. If you cancel your membership, however, you forfeit any unused allowance. Don't forget about your friends: BEAUTY PIE products make great gifts!
If you’d like to have more shopping allowance every month, you have the option to UPGRADE. Upgrades can be added to your account at any time. To upgrade go to "My Membership" in your account and click "Upgrade Options".

I have a new £29/£49/£59 Annual Membership. What happens if I want to buy less (or more) than my Shopping Allowance?

Any Shopping Allowance remains in your account throughout the year of membership. So if your allowance is £300 but you only spend £60, you will have £240 left for the year. If you cancel your membership, however, you forfeit any unused allowance. Don't forget about your friends: BEAUTY PIE products make great gifts!
If you’d like to add more shopping allowance it’s easy to top up. Just click the link in your shopping basket and the top up will be added straight into your basket.

HOW BEAUTY PIE WORKS Why did you start BEAUTY PIE?

We’re a team of beauty-product obsessives, all with many years of cosmetic industry experience, all who LOVE to buy the latest/most luxurious cosmetics as soon as they launch (like you, right?), but balk at the layers of cost added in to the typical price of a luxury lipstick, or the world’s best bronzers, or high-tech active ingredient skincare.
With our skill sets combined (we’ve got world-class people in sourcing, packaging, testing, copywriting, design, tech, and product development), we realized we could bring luxury formula cosmetics and skincare to all the girls out there that are just like us, without the multiple layers of added markup. With enough like-minded girls in our club (think of BEAUTY PIE as a buyers club for beauty addicts!) we can all do what we love (source some of the best skincare and cosmetics from around the world) without the stress of third-party distribution deals or hitting high-pressure daily sales targets at department stores. And, by having membership fees to pay our salaries, we can lose the luxury level markups that are typically built-in to pay the middlemen.

WHAT’S THE CATCH?

There isn’t one. We pull together the collective buying power of thousands of discerning makeup junkies to cut out the middlemen.

Can I buy BEAUTY PIE products without a membership?

Be our guest, but you might want to put a few bags together and look at the bottom line before you decide. Being a BEAUTY PIE member is like having a virtual backstage pass into some of the best skincare and makeup manufacturers in the world. Why wouldn’t you want to buy the latest luxury cosmetics at their totally transparent factory costs?

PRICING Why can I see two prices for each product?

Each BEAUTY PIE product has two price options: a Regular Price, for those who are perhaps not quite ready to commit to a membership just yet, and a members-only Factory Cost, for those who’ve signed up to join our members’ collective.

What is the Regular Price?

This is the price we charge to non-members for BEAUTY PIE products, which is a competitive price in the current marketplace for a cosmetic product of this quality.

How do you calculate the Regular (non-member) Price of your products?

Like any cosmetic company, we factor in many things when deciding on a Regular Price for an item in our line. Typical industry markups on makeup are often up to 1200%+ (that’s 12X the actual cost of the finished product fully packaged, boxed, polished and ready for retail and don’t even get us started on the numbers on skincare).

But when we sat down to do that maths – and because our members’ Shopping Allowances are limited by our Regular Prices - we realized that applying that kind of multiplier just wasn’t going to work.

So we did a huge project, looked at other premium products that had the same great quality formulations, and packaging that were on par*. We averaged the retail prices of products that were ‘equal’ and then took a few dollars/pounds off the top, not only to make our member’s shopping allowances stretch further, but to be competitive, for non-members too.

Not everybody buys enough beauty product every year to amortize a membership, and we’re hoping to have non-members shopping from us too, because BEAUTY PIE makeup is great!

* don’t forget, we don’t add weights to our products, or clad them in metal coverings, because the more you process and glue things onto a cosmetic component, the less likely it will ever be recycled. So our products will not have the heavy metal cladding that some luxury cosmetics do, we believe people shouldn’t be paying extra for layers that just end up creating landfill!

What is the Factory Cost?

Our Factory Cost is the actual cost to us of the product, delivered into a BEAUTY PIE warehouse, straight from a supplier, without any added markups. (If you’re really curious, you can see the transparent cost breakdown of every product on its item page). An example is shown below:

What is a ‘markup’?

‘Markup’ is the amount added by a seller to the cost of a commodity (in this case it’s your cosmetic) to cover expenses and profit when determining the end-selling price. (So a lipstick with a cost of £1.47 that sells for £18 (including VAT), for instance has a 1020% markup). Markups are typical in traditional retailing, because brands first have to pay a large margin to their third-party retailers, then cover expenses like distribution, cosmetic counter staff, trainers and makeup artists, advertising, ‘free’ samples, etc.

How can you offer products at such low prices

We’re hoping that BEAUTY PIE membership fees will pay our salaries and expenses, leaving us to focus on finding and sourcing great quality cosmetics from leading suppliers around the globe, and bringing them direct to our members without the layers of middlemen or marking up!

What is cost transparency?

At BEAUTY PIE, we transparently unpack the Factory Cost of every product in our collection, so our customers can see exactly what we’ve spent, and what’s being passed along to them when they buy from BEAUTY PIE. That’s what we call Cost Transparency. You’ll see a cost transparency outline for each of our products on its detail page (you’re not just getting a bigger piece of the pie, you can see how much each of the pieces cost) and if you’re curious, there is an information page about BEAUTY PIE product Cost Transparency here.

Why does the Factory Cost of an item change from time to time?

The current Factory Cost of any BEAUTY PIE product is linked directly to the volume we buy – and any saving associated – from our suppliers, labs and factories. So for instance, if we’ve got 100,000 women buying a mascara every month, the Factory Cost will likely be lower than if we’ve only got 1000. (Which is why we say that BEAUTY PIE IS A BUYERS CLUB FOR COSMETIC ADDICTS). Larger quantity orders give us negotiating leeway. That’s why you might see slightly higher (remember, it’s all relative) Factory Costs for some new launches, for the ’ of-the-moment’ trend colors that we don’t buy large quantities of, or for any new product categories we’re testing.

What are HANDLING CHARGES and why do I pay for them?

Logistical partners charge online merchants a fee for picking and packing orders, which are often rolled up together with shipping costs as ‘Shipping & Handling’ charges and then added into your total order cost. We’ve done a lot of negotiating to get our fees as low as possible, and we think you’ll find them to be extremely reasonable.
You can see your Shipping & Handling totals in your shopping cart before you place your order. If you’re sensitive to paying Shipping & Handling charges (which aren’t at all high, but in comparison to the low factory cost of your products might seem to be) we’d suggest buying more at once and shipping less often.

I’M A BEAUTY PIE MEMBER. WHY DO I HAVE TO PAY SHIPPING & HANDLING?

At BEAUTY PIE, because we pass products through to our MEMBERS at a totally transparent Factory Cost (meaning you’re buying your BEAUTY PIE makeup without the markup) there’s no added margin that might allow us to absorb the Shipping & Handling costs for your orders. (If we did that, we’d be out of business before we began).
If you’re sensitive to shipping & handling fees we simply suggest shopping (and thereby shipping) less often.

BEAUTY PIE relies on collective buying power of all our members to get the hottest new cosmetic formulations - which arrive in our warehouses in waves - at the actual (and fantastically low) factory costs. This is why it is so important that we grow our community and how you can help reduce the price you pay, by simply introducing more of your friends to our membership!

GIFT MEMBERSHIPS How do I gift a BEAUTY PIE membership?

You can buy your fellow cosmetics addicts BEAUTY PIE Memberships for birthdays, holidays, as Christmas/Diwali/Hanukkah gifts…
Choose from an ecologically-considered, customizable, and luxuriously packaged gift-card with ribbon and box, or send a personalized membership notice via a simple e-mail with gift-code.
Click here to see all of the BEAUTY PIE GIFT MEMBERSHIP OPTIONS.

How long does a gift code last?

Gift codes are valid to be used for 12 months.

How do I redeem my gift membership?

You can redeem your BEAUTY PIE gift membership by following the instructions on the back of your gift card, in your gift membership e-mail or go to Gift Memberships.

I am already a member and have been given another membership, what do I do?

Lucky you! Please contact our customer service team, and they can increase your Shopping Allowance with the amount your gift membership entitles you to.

Can I use my Shopping Allowance to buy gifts for friends?

OF COURSE you can use your Shopping Allowance to buy gifts for friends. Who wouldn’t? You get the same amazing BEAUTY PIE factory cost on everything you buy for her (or him), just add another shipping address during checkout. Normal Shipping & Handling fees apply.

OUR PRODUCTS Where are BEAUTY PIE products made?

BEAUTY PIE products are produced at some of the world’s leading luxury cosmetics and skincare labs and manufacturers. We currently produce products in France, Spain, Korea, Italy, Germany, the UK and the USA. Each of our individual item pages states the country of origin of the product featured. You’ll see it listed just below the product name/benefits and above the review ratings.

How will I know if BEAUTY PIE products are good quality?

Our products aren’t good, they’re GREAT.
Because we don’t have to pay huge margins to middlemen. Nor do we have to worry about shaving 25 pence out of our favorite lipstick to meet our end-of-year budget targets. Our everyday mission is to go out and source some of the world’s best beauty products, and to bring them to our members at their transparent Factory Costs.
Our makeup artists, product developers and sourcing team have panel tested every single product we have in our collection (along with those about to launch) and believe we’re bringing our members the very best in cosmetics (now just wait until you see what we’ve got coming up the pipe in beauty tools, hair etc.)

Where can I get product tips and tricks

Instructions for BEAUTY PIE product use can be found on each product’s detail page, along with a good description of why we love it, what it does, and which ingredients it includes (and doesn’t include). You can also find a wealth of beauty ideas and inspiration in our emails and in our online magazine, The Beauty Dept. We also hope that soon, the members of BEAUTY PIE will have #hashtagged so many VLOG makeovers with #BEAUTYPIE products, you’ll never be short of ideas. Join us on Facebook, and Instagram to make sure you don’t miss anything.

Does BEAUTY PIE perform testing on animals?

At BEAUTY PIE, we do not believe in or authorize animal testing for our products or the ingredients that go into our products. (This means we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us). Each of our product information files contains a declaration from the supplier that their products are not tested on animals, and that the ingredients comply with the European Ban on Animal Testing.

Who/what are Earthinks®? (Which I notice you use for all your package printing.)

Earthinks® are among the most environmentally-friendly inks on the planet, are glycol and silicone free, contain no heavy metals, and have a zero voc level. We’re proud to say that we use them for all of the printing on our send-out packaging.

OUR PACKAGING
IN COSMETIC PACKAGING, LIGHTER IS RIGHTER

On first feel, you might suspect that BEAUTY PIE products feel ’light’.
And you’re right.
We haven’t added the usual weights into our lipsticks or compacts. You won’t see us using any over-the-top fancy caps or rigid false-bottomed plastic jars. We’ve chosen plant-based inks and recyclable and recycled board for our cartons. And because it’s difficult on the environment (and the people who have to work with it) we do our best to avoid metallics and foil.
Too much cosmetic packaging currently ends up in landfill, and the more complex the componentry, the less easily it can be broken down for recycling. At BEAUTY PIE, we’re always working to make our packaging as ecologically conscious as possible and welcome your suggestions, comments, and concern.

YOUR ORDER How long does delivery take?

If you chose our standard Royal Mail service please expect 2-3 working days for your delivery. If you have not received your order after 5 working days, please check your My Account page for your tracking code and track it on the Royal Mail website.
For our UK express service, provided by DPD, expect 24 hour working days delivery. If you have provided your mobile number, DPD will send text messages to keep you updated on your order’s status. You will also be able to change your delivery slot by replying, if the proposed date and time doesn’t suit you.
Please note if an order is placed after 2pm on Friday it will not be dispatched until Monday and the applicable working days delivery time will apply.

How can I find out where my order is?

You can track your order, just go to your My Account page and find the order in question (or click on the tracking code included in your order confirmation email). Tracking codes are linked directly with our delivery service provider, so you can track your package directly online.
If you are still unable to track your order please contact us with your order number and we’ll get back to you as soon as possible.

An item in my BEAUTY PIE order has arrived damaged.

In the unfortunate event that an item has been delivered to you damaged, please e-mail our customer service team with your name, the order number, the name and a photo of the damaged item, and any other details, and we’ll respond as soon as we can! We’d like to apologize for your inconvenience.

Some of the item(s) in my BEAUTY PIE order are wrong.

If you’ve received the wrong item (or items) you can either e-mail our customer service team or contact us on Twitter @BeautyPieHelp with your name, the order number, the name of the item you received, and the one you actually ordered, and we’ll respond as soon as we can! Our apologies for any inconvenience you’ve encountered!

Which countries does BEAUTY PIE currently ship to?

BEAUTY PIE is currently shipping to the United Kingdom and the United States. (We’re just getting started, so don’t want to bite off more than we can chew.) We’ll be launching in more countries as soon as we’ve got enough stock – so please sign up for our mailing list and follow us on Facebook and Instagram to keep up with us!

How much does BEAUTY PIE charge for shipping / handling / delivery?

For a full outline of our Shipping & Handling costs and options, please click here.

Not happy with one of your products?

While it’s not what we want to hear, because we hope you love each and every thing we make, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible BEAUTY PIE experience? Click here to give us your thoughts.

RETURNS & CANCELLATION Can I return a BEAUTY PIE item if I don’t like it?

If a product you ordered from BEAUTY PIE arrived damaged, or we sent the wrong thing, email our customer service team, quoting your order number. If you’ve ordered a product in error, click here to email us for the necessary return authorization. Due to safety and hygiene restrictions, only unopened items that are in the same condition that you received them can be returned.
Customers who return products that are not in a hygienic or resalable condition, or return products without prior authorization, will not be credited, and the returned items may be discarded.

Can I cancel my order?

You can cancel your order by notifying us within 14 days of when you receive it. We will refund you for any resaleable products returned to us, plus the cost of Standard Delivery. (Please note that you are responsible for the cost of returning the products). For a detailed explanation of our returns process, please see our Terms and Conditions.

PAYMENT What payment methods does BEAUTY PIE accept?

BEAUTY PIE accepts American Express, Debit Mastercard EEA, Maestro International, Mastercard Business, Mastercard Corporate, Mastercard Credit, Mastercard Debit Commercial International, Mastercard Debit Personal International, Mastercard Fleet, Mastercard Purchasing, Mastercard Signia, Mastercard World, UK Maestro, Visa Business, Visa Corporate, Visa Credit, Visa Debit, Visa Debit, Visa Debit Commercial International, Visa Electron, Visa Purchasing and Paypal.

How can I contact somebody at BEAUTY PIE?

Our customer service team can be reached Monday - Friday 9am - 5.30pm GMT on:
Email: customer.service@beautypie.com
UK: 0808 164 8264 Freephone number