FAQ MEMBERSHIP What are the benefits of BEAUTY PIE membership?

Being a BEAUTY PIE member is like having a virtual backdoor pass to shop straight off the manufacturing lines of a group of the world’s most amazing cosmetic and skincare labs.
You can shop for the best skincare and the world’s most beautiful makeup formulas, all BEFORE the typical 10X price multiplications for middlemen, celebrity marketing and retailer markups.
Prices are totally transparent. You pay what we pay.
We’re NOT a subscription box, we’re a luxury beauty product buyers club.

It seems too good to be true. What’s the catch?

There’s no catch, it’s all up to you. Each membership has a clearly stated monthly shopping limit, based on your chosen monthly membership contribution. When you join, you can choose your monthly limit, but you can always upgrade or downgrade.
You can choose products that add up to the TYPICAL VALUE of your available limit, but when you check out, you’ll be charged the members’ price (and be able to see how much you save by shopping direct).
Our membership fees allow us to buy stock, store it in our warehouses, source genius new products, pay our team members, run our website….

Do I get to choose my products?

Yes. BEAUTY PIE is just like any other beauty brand. You order what you want, when you want. If you’ve overshopped your monthly limit, you can always upgrade and all unspent spending limit rolls over so you can save up and shop less often.

When does my spending limit renew?

Your monthly spending limit will renew each month on the date on which you signed up. This is also time sensitive so will not do so until the time at which you initially signed up or more recently upgraded. Be all and end all

Why is there a membership fee?

You pay for access to our transparent Members’ Prices, no mumbo jumbo, no middlemen, no retailer markup. A membership fee is in place because whilst you’re paying what we pay for the products as a business, we have to pay for stock upfront, technology, testing, people, product developers, creative and everything else that comes along with running a successful luxury beauty brand.

How and when do I pay for membership?

When joining BEAUTY PIE, simply add a membership to your shopping bag and you’ll be ready to shop. You can check out with a membership alone to activate and shop with on a later date, or you may add products alongside your membership. You will not be charged until you decide to checkout.
If on a monthly membership plan, your payment will be taken on the same date and at the same time each month. This is taken automatically using the most recent registered card in your Payment Methods, which can be amended at any time in your account.
If you’re an annual member, you will pay an upfront fee for the full year. Your next payment will be taken on the same date and at the same time the following year. This is taken automatically using the most recent registered card in your Payment Methods, which can be amended at any time in your account.

How do I cancel my membership?

If you wish to cancel your membership with us, please contact us at customer.service@beautypie.com. Please include your full name, email address associated with your account and your billing postcode. You can also cancel by calling us on UK:+44 808 164 8264 (standard local call charges will apply).

When can I cancel my membership?

If you have not yet placed any orders for product using your membership, you may cancel within 14 days of purchase. In this event, you will be refunded the full membership fee and your plan will be terminated.
As a monthly member once your 14 day Cooling Off Period is over, we have a 3 month minimum term which must be completed before you’re able to cancel your membership with us. After your third membership payment has been successfully taken, you’re able to cancel your plan at any time.
We ask that you allow a least 72 hours before your next renewal to ensure that we process this in time.
If you’re one of our annual membership holders and outside the 14 day cooling off period, we will be able to cancel your auto-renewal at any time which means that no further membership payments will be taken and your membership will expire at the end of your annual term.
If you are in your 14 day Cooling Period but have placed an order please see below.

I’m in my 14 day cooling off period but I’ve placed an order. Can I cancel?

You may return unused products in a hygienic, resaleable condition that you’ve ordered/received from us for a refund of the products and your membership fee. (Please note, we do not cover the cost of returns).
Unfortunately, if you’ve already used the products or if they are no longer in a resalable condition, we can still cancel your membership for you but then we will deduct from your refund the difference between the Members Price and the Typical Price of those products.
Alternatively, if you’ve already used the products but wouldn't like to be charged the full price you’d need to continue with your membership as per the 3 month minimum term which means that you’ll be charged for three months of membership fees. We would advise that this would work out to be the cheapest option for you.

Can I use my remaining spending limit once my membership has been cancelled?

Please be aware that when your membership expires, you will no longer be able to access our products at members’ prices. Your spending limit will be inaccessible once your final cycle has ended (this is the day your spending limit is due to renew). However, if you repurchase a membership on the same account, within 30 days of the previous membership expiring, all accumulated spending limit remaining on the account will be automatically reinstated.

Will my unused spending limit be refunded?

No. We advise using your remaining spending limit before cancelling as this is non-refundable.

What happens if I want more (or less) spending limit each month?

If you’re maxing out your spending limit each month and need more PIE, you can upgrade to a higher membership tier by adding extra items to your shopping bag. You will then receive a pop-up message with your available upgrade options. You may also upgrade by clicking ‘Upgrade your Limit’ at the bottom of the page when logged in.
If you’re all stocked up on PIE and wish to move to a lower membership tier, you may do so by contacting customer.service@beautypie.com to request for help in downgrading your plan. Please include your full name, email address associated with your account and your billing postcode. You can also cancel by calling us on UK: +44 808 164 8264 (standard local call charges will apply).

OUR PRODUCTS & PACKAGING
IN COSMETIC PACKAGING, LIGHTER IS RIGHTER

On first feel, you might suspect that BEAUTY PIE products feel ’light’.
And you’re right.
You won’t see us using any over-the-top fancy caps or rigid false-bottomed plastic jars. We’ve chosen plant-based inks and recyclable and recycled board for our cartons. And because it’s difficult on the environment (and the people who have to work with it) we do our best to avoid metallics and foil.
Too much cosmetic packaging currently ends up in landfill, and the more complex the componentry, the less easily it can be broken down for recycling. At BEAUTY PIE, we’re always working to make our packaging as ecologically conscious as possible and welcome your suggestions, comments, and concern.

Where are BEAUTY PIE products made?

Our everyday mission is to go out and source some of the world’s best beauty products, and to bring them to our members at their transparent Members’ Prices. Because we don’t have to worry about shaving 25 pence off of our favourite lipstick to meet our end-of-year budget targets.
Our makeup artists, product developers and sourcing team have panel tested every single product we have in our collection (along with those about to launch) and believe we’re bringing our members the very best in cosmetics, skincare, candles, fragrance… now just wait until you see what we’ve got coming up the pipeline.

Where can I get product tips and tricks

Instructions for BEAUTY PIE product use can be found on each product’s product page, along with a good description of why we love it, what it does, and which ingredients it includes (and doesn’t include).
Soon the members of BEAUTY PIE will have #hashtagged so many VLOG makeovers with #BEAUTYPIE products, you’ll never be short of ideas. Join us on Facebook and Instagram to make sure you don’t miss anything.

How do I leave a review?

We LOVE to hear feedback from our members and leaving a review on a product you’ve purchased is very straightforward. This may be done by logging into your account then going to the product page and scrolling down, where you will find the “Write Review” link. From there you will be able to write and submit your review. You will not have the option to write a review if you are not logged in as a member.
All reviews must be approved by our team. It can take up to seven working days for a review to be approved and appear on the product page, as we need to ensure it follows our ACCEPTABLE USE POLICY (found on our terms and conditions page).

Does BEAUTY PIE perform testing on animals?

At BEAUTY PIE, we do not believe in or authorize animal testing for our products or the ingredients that go into our products. This means we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us.
Each of our product information files contains a declaration from the supplier that their products are not tested on animals, and that the ingredients comply with the European Ban on Animal Testing.

Are BEAUTY PIE products vegan?

Whilst each and every one of our products complies with our belief of not testing on animals (we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us), there are a few products in our range that would not qualify as vegan due to them containing animal derivatives.
You can see if a product contains animal derivatives by looking at the ‘Formulated Without’ list which can be found just below the product information on the Ingredients tab.
Please contact our customer service team for the full list of products that are suitable for vegans at customer.service@beautypie.com

In cosmetic packaging, lighter is righter

On first feel, you might suspect that BEAUTY PIE products feel ’light’.
And you’re right.
You won’t see us using any over-the-top fancy caps or rigid false-bottomed plastic jars. We’ve chosen plant-based inks and recyclable and recycled board for our cartons. And because it’s difficult on the environment (and the people who have to work with it) we do our best to avoid metallics and foil. Too much cosmetic packaging currently ends up in landfill, and the more complex the componentry, the less easily it can be broken down for recycling. At BEAUTY PIE, we’re always working to make our packaging as ecologically conscious as possible and welcome your suggestions, comments, and concern. We also focus on keeping all foil to a maximum of 30% to ensure this is also recyclable.

Who/what are earthinks®? (which I notice you use for all your package printing.)

Earthinks® are among the most environmentally-friendly inks on the planet, are glycol and silicone free, contain no heavy metals, and have a zero voc level. We’re proud to say that we use them for all of the printing on our send-out packaging.

Can you use less packaging?

We previously tried sending out orders using less packaging and found that many products were arriving damaged which meant we were having to arrange replacements… even more packaging.
We have therefore found that the best solution is to ensure that all of the packaging we do use is as environmentally friendly as possible. BEAUTY PIE tissue paper makes great wrapping paper!

REFER A FRIEND How do I refer a friend?

The more PIE members we have, the more we can offer so we encourage all of our PIE members to refer their friends and family. This can be done at any time by logging into your account, going to the ‘My Profile’ section and then scrolling down to the ‘Refer a Friend’ dashboard which will give you a link that you can share far and wide.

What benefits do I get for refering a friend?

For each friend you refer you will receive an additional £50 of additional spending limit, which can be applied to your account using a promotional code which will be sent to the email address registered to your account, once your referee has been an active PIE member for 30 days.
Please note that this promotional code will not work in conjunction with any other promotional codes applied at checkout.

What benefits do my friends get from my referral?

Anyone who signs up to be a monthly BEAUTY PIE member using your link will get their first month of membership FREE. Please note, this is only applicable up to a £10 membership and for anything above will only deduct £10 off their first month membership fee.

BEAUTY PIE relies on collective buying power of all our members to get the hottest new cosmetic formulations - which arrive in our warehouses in waves - at the actual (and fantastically low) members prices. This is why it is so important that we grow our community and how you can help reduce the price you pay, by simply introducing more of your friends to our membership!

UPGRADES AND DOWNGRADES How do I upgrade my membership on a monthly plan?

We have many membership tiers available. You may upgrade your account at any time however, please note the £40 per month plan (£400 spending limit per month) is our highest available tier.
You can upgrade by logging into your account with us, then simply clicking onto the ‘Upgrade Your Limit’ button found on the pink banner bar across the bottom of the page. This will prompt a pop-up window which will give you the available upgrade options.
Another way to upgrade your membership with us is by adding products that exceed your current spending limit to your shopping bag which will also encourage this pop-up to appear.
You can upgrade at any point with us however please note, you are unable to downgrade within the first 3 months of your minimum membership term. By upgrading after the three month minimum term period applicable with all monthly plans this will not increase your minimum term.
Your renewal date each month will now be taken on the time and date you upgraded.

How do I downgrade my membership on a monthly plan?

Once you’ve completed the three month membership minimum term applicable on all monthly plans, you may downgrade at any time.

You may downgrade your membership from your current monthly plan to a lower level annual plan. Please click here to see the available options. Please note, the cost of the membership fee for the year will be taken up front.

Or you can arrange a downgrade to a lower level monthly plan by getting in touch with our Customer Service team at customer.service@beautypie.com. To process a downgrade, our team will cancel your current membership with us, and then you may reactivate your new membership at your chosen tier once your plan has expired (on your next due renewal date). You can do this by logging into your existing account, then going to the ‘How It Works’ page which will list our available membership options for you to choose from.

Please note, you will not lose any remaining spending limit on your account by downgrading as long as your membership is reactivated within 30 days of expire.

Why have I paid twice this month when upgrading?

When you upgrade, you’re charged the upgraded fee immediately and you’ll also receive the extra spending limit instantly. This will be taken in addition to the monthly membership fee that you have already paid. This then puts you onto the upgraded membership, you’ll then only be charged once a month moving forward on the upgraded level.

How do I upgrade my membership on an annual plan?

We have many membership tiers available also on our annual plans, you can upgrade your account at any time however please note the £40 per month plan (£400 spending limit per month) is our highest available tier. When upgrading an annual membership, you will be charged the difference in spending limit for the full year up-front.
You can upgrade by logging into your account with us, then simply clicking onto the ‘Upgrade Your Limit’ button found on the pink banner bar across the bottom of the page. This will prompt a pop-up window which will give you the available upgrade options.
Another way to upgrade your membership with us is by adding products that exceed your current spending limit to your shopping bag which will also encourage this pop-up to appear.
You can upgrade at any point with us throughout your annual plan and as many times as you wish. By upgrading your plan, your spending limit will change to this date of upgrade.

How do I downgrade my membership on an annual plan?

When on an annual membership with us, the fee is paid upfront, you may downgrade once the annual plan has lapsed via our Downgrades page.

PAYMENT What payment methods does BEAUTY PIE accept?

BEAUTY PIE accepts American Express, Debit Mastercard EEA, Maestro International, Mastercard Business, Mastercard Corporate, Mastercard Credit, Mastercard Debit Commercial International, Mastercard Debit Personal International, Mastercard Fleet, Mastercard Purchasing, Mastercard Signia, Mastercard World, UK Maestro, Visa Business, Visa Corporate, Visa Credit, Visa Debit, Visa Debit, Visa Debit Commercial International, Visa Electron, Visa Purchasing and Paypal.

How is payment taken each month?

Your monthly membership fee is automatically taken from the most recent payment method used on your account. This means, if you place an order using an alternative method to the one that you signed up with, your monthly fee will then be taken from this account thereon in.
You may add or amend your payment methods under ‘My Account’, ‘Payment Methods’ at any time.

How can I contact somebody at BEAUTY PIE?

Our customer service team can be reached Monday - Friday 9am - 5.30pm GMT on: Email:customer.service@beautypie.com UK: +44 808 164 8264 Freephone number

ORDER RETURNS & CANCELLATION Can I return a BEAUTY PIE item if I don’t like it?

Due to safety and hygiene restrictions, only unopened and unused items that are in the same condition that you received them can be returned. Please email our team at customer.service@beautypie.com for returns authorisation.
Customers who return products that are not in a hygienic or resalable condition, or return products without prior authorization, will not be credited, and the returned items may be discarded.

Can I cancel my order?

Unfortunately, we cannot cancel or amend any orders once placed. For a detailed explanation of our returns process please see our Terms and Conditions.

YOUR ORDER How long does delivery take?

If you chose our standard Royal Mail service, please expect 3-5 working days for your delivery.
If you have not received your order after 5 working days, please login to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and choose to track the parcel through the Royal Mail website (or click on the tracking code included in your order confirmation email).
For our UK express service, provided by DPD, expect 1 working days delivery. Please note if an order is placed after 1pm on Friday it will then not be dispatched until the following Monday and the applicable working days delivery time will then apply.
If you have provided your mobile number, DPD will send text messages to keep you updated on your order’s status. You will also be able to change your delivery slot by replying, if the proposed date and time doesn’t suit you.

How can I find out where my order is?

You can track your order by login to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and choose to track the parcel through the Royal Mail website (or click on the tracking code included in your order confirmation email).
If you are still unable to track your order please contact us on customer.service@beautypie.com with your order number and we’ll get back to you as soon as possible.

An item in my BEAUTY PIE order has arrived damaged.

In the unfortunate event that an item has been delivered to you damaged, please e-mail our customer service team at customer.service@beautypie.com with your name, order number, the name of the product and a photo of the damaged item and we’ll respond as soon as we can! We’d like to apologize for your inconvenience.

An item in my BEAUTY PIE order is wrong.

In the rare event that you’ve received an incorrect item in your order, please email our customer service team at customer.service@beautypie.com with your name, order number and the name of the product you’re missing and we’ll respond as soon as we can! Our apologies for any inconvenience you’ve encountered!

Which countries does BEAUTY PIE currently ship to?

We currently only ship to the UK and the US, but we do hope to expand in the future. Please follow our social media pages or sign up to our newsletter mailing list to be the first to know when we are sharing a bigger piece of the PIE!

How much does BEAUTY PIE charge for shipping / delivery?

We offer two options for delivery; Standard and Next Day. The full breakdown of these charges may be found on our Delivery page: www.beautypie.com/delivery.

Not happy with one of your products?

While it’s not what we want to hear, because we hope you love each and every thing we make, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible BEAUTY PIE experience? Click here to give us your thoughts.Click here to give us your thoughts.

Can I change my delivery address once I’ve placed an order?

To bring our PIE members their slice as efficiently and quickly as possible, orders are processed as soon as they are received in our warehouse. It is therefore impossible to change any details on an order once you have received confirmation. If the parcel is undeliverable, it will be returned to us and we are then able to redeliver to your amended address.

GIFT MEMBERSHIPS Can I gift a BEAUTY PIE membership?

You can buy a BEAUTY PIE membership for your fellow cosmetics addicts. All gift memberships are sent as an e-gift by email as soon as purchased to the recipient’s email address.
If you’re looking to buy in advance or to keep the gift as a surprise, you may have this sent to your own email address and then this can then be passed on to your recipient at a later date.

How do I redeem my gift membership?

You can redeem your BEAUTY PIE gift membership by following the instructions in your gift membership e-mail or go to our Gifting page at the following link: Gifting
Then click onto the ‘Redeem’ option underneath the ‘Received a BEAUTY PIE gift membership’ then select the ‘Continue’ option underneath the relevant length of membership you’ve been gifted.
This will then add your gift membership to your shopping basket, you then will need to apply the unique code that you’ve received by email into the ‘Promotional Code’ box and click ‘Apply’. This should now display the total cost of the membership as zero.
Please proceed to checkout in order to activate your gift membership.

Can I use my spending limit to buy gifts for friends?

OF COURSE you can use your spending limit to buy gifts for friends. Who wouldn’t? You get the same amazing BEAUTY PIE members’ price on everything you buy for them just add another shipping address during checkout. Normal shipping costs apply.